Customer Care Agent - PT

Zumiez

  • Lynnwood, WA
  • $17.25-17.75 per hour
  • Permanent
  • Part-time
  • 2 months ago
Job Description:Job Title: Customer Care Agent Part TimeDepartment: WebReports To: Web Admin ManagerPay Range: $17.25 - $17.75 / hourTHIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WAPOSITION PURPOSEPlays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.JOB DUTIES & RESPONSIBILITIES
  • Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
  • Reviewing orders for accuracy, details, and potential fraud
  • Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
  • Upsell products and services when applicable
  • Identify, research, and resolve customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Transfer customer calls to appropriate staff if needed
  • Other duties as assigned to assist in department initiatives
PHYSICAL DEMANDS & WORK ENVIRONMENT
  • Must be able to sit and be on the computer for extended periods of time
  • Must be able to speak, read, write, and communicate
BENEFITS
  • Stock Purchase Program (Minimum hours required)
  • 401k Enrollment (Minimum hours and tenure required)
  • Product Discount
  • Competitive wages. Pay will vary based on variables such as experience and skills.

Zumiez