Regional Director of Retail Operations
- Nashville, TN
- Permanent
- Full-time
- Hires, manages, motivates, coaches, develops, and empowers a team to maximize their skills and results through daily operational excellence.
- Builds a culture of accountability.
- Provides direct mentorship and support to team members and leadership.
- Monitors business goals and outputs to ensure assigned business units are meeting or exceeding expectations.
- Analyzes financial statements and reviews them with assigned store locations.
- Partners with HR and the Training and Development department to ensure leadership and team member growth while building bench strength for future opportunities.
- Assists in developing annual budgets and manages operations to meet or exceed financial goals.
- Leads departments to achieve production targets and maintain strong expense-to-revenue ratios across stores, outlets, and e-commerce.
- Supervises and develops team members to meet strategic goals and drive growth.
- Establishes, communicates, and implements operational policies, performance standards, and security measures to ensure consistency and effectiveness.
- Participates in departmental and cross functional project teams.
- Ensures compliance with all Goodwill policies and procedures and safety regulations.
- Oversees continuous improvement process efforts to support operational success.
- Participates in professional development and networking events.
- Performs other duties as assigned by management.
- Bachelor's degree in business, operations, or marketing or 5-7+ years of multi-unit retail leadership experience.
- Extensive experience as a district leader, working experience with people who have disabilities, and previous thrift experience preferred.
- 5+ years in directing retail store operations, logistics and multi-unit operations.
- Proven business management and organizational skills as well as ability to drive accountability through metrics and measurements.
- Connection and commitment to Goodwill's mission and mission integration.
- Ability to think strategically and coach others to do so. History of leading successful change and adoption across diverse environment.
- Strong at multitasking, prioritizing and delegating accomplished at developing teams, culture and enabling learning at every level of the organization.
- Valid driver's license required.
- Critical thinking skills and a proactive approach to problem solving.
- Ability to manage labor, productivity and profitability to deliver consistent goals.
- Able to learn new processes, systems, and/or software quickly, and possess strong organizational skills.
- Strong written and oral communication skills including ability to be able to communicate effectively with all levels of management and employees.
- Strong attention to detail, and the ability to prioritize and organize work.
- Ability to thrive in fast-paced, deadline driven work environment.
- Proven ability to create a strong and collaborative environment, foster peer relationships and expand capabilities across all locations within your territory.
- Proficiency in Microsoft Office or Google Suite products (i.e. Word, Excel, PowerPoint).
- Ability to work independently with minimal supervision.
- Demonstrate proven analytical and tactical execution in high volume retail stores.
- Familiarity with retail environments, nonprofit organizations, or mission-driven operational skills.
- Strong communication and organization skills.
- Retail or leadership certifications are a plus.
- Experience in customer service is strongly preferred.