Service Department Business Development Coordinator

Young Chevrolet Cadillac Inc

  • Owosso, MI
  • Permanent
  • Full-time
  • 5 days ago
Position Summary:The Service Department Business Development Coordinator (BDC) is responsible for driving customer engagement and retention by coordinating service appointments, following up on missed opportunities, and promoting manufacturer-recommended maintenance and repair services. This position plays a key role in ensuring customer satisfaction and supporting the growth of the dealership's service operations. This is a full- time position that also includes a rotating Saturday schedule.Key Responsibilities:
  • Handle inbound service calls and online appointment requests in a professional and timely manner.
  • Make outbound calls to remind customers of upcoming or overdue maintenance, recalls, and service campaigns
  • Re-engage lost service customers and follow up on declined services.
  • Schedule and confirm service appointments, ensuring proper documentation and customer details are recorded in the system.
  • Promote GM-certified services, seasonal promotions, and service specials.
  • Monitor work-in-progress to manage shop capacity and customer expectations.
  • Maintain and update customer records in the CRM and DMS systems.
Qualifications:
  • High school diploma or GED required.
  • Strong customer service skills.
  • Previous experience in a dealership service BDC or automotive experience preferred.
  • Strong verbal and written communication skills.
  • Ability to work efficiently in a fast-paced, team-oriented environment.
  • Basic computer proficiency, including Microsoft Office and CRM tools.
  • Willingness to complete a pre-employment background check
Compensation and Benefits:
  • Competitive hourly wage with commission.
  • Opportunities for health insurance, 401(k), and paid time off.

Young Chevrolet Cadillac Inc