
Manager - Business Process Technology
- Pittsburgh, PA
- Permanent
- Full-time
- Updates and improves end user training manual covering credit, accounts receivable, including collections and disputes, and cash applications processes.
- Conducts new hire training and refresher training for established users on Oracle system, other related applications, and third-party software and service providers.
- Establishes, trains, and leads financial services power users group, which serve as front-line troubleshooters for end users to ascertain root cause of issues, including process, training, or technical and system to facilitate quicker resolution with user and information technology.
- Works with acquisitions and other projects during implementation phase to ensure smooth transitions for both systems and processes.
- Acts as key functional and technical liason with key financial services third-parties, including Experian, Credit Risk Monitor, and Bill trust.
- Researches, learns, and facilitates enhancements to Oracle and other key financial services systems.
- Develops business cases for quality assurance testing.
- Ensures implementation of changes or new products meet business requirements.
- Conducts functional, and technical reviews and walks-through of IT design documentation with development and design team members.
- Conducts LEAN initiatives focused on standardized processes company-wide and supporting process infrastructure.
- Creates quick reference guides for completed projects to support on-groing training and learning.
- 3 years of Oracle EBS applications, including AR, credit management, and advanced collections required, 5 years preferred.
- 3 years of credit, including analysis of customer financial data and third-party credit agency information, and collection required, 5 years preferred.
- 3 years of computer system applications, Microsoft Office, including Outlook, PowerPoint, and Excel, Experian, including customer financial data or equivalent required, 5 years preferred.
- 2 years of project management experience required, 4 years preferred
- Bachelors' Degree in Finance, Accounting, Business, or Information Technology is required
- Strong written, oral communication and interpersonal skills with a positive disposition is required.
- Strong problem-solving skills with solution-oriented philosophy. Adept at conducting research into system related issues is required.
- Ability to analyze workflow/processes in order to provide excellent service to internal and external customers is required.
- Ability to work independently to prioritize both job tasks and multiple requests from internal customers and cross-functional partners is required.
- Ability to work effectively with management and build strong business relationships with other functional areas to support mutual goals and objectives is required.
- Ability to research, learn, understand, and apply new technologies is required.
- Ability to mediate between functional business and information technology teams is required.
- Willingness to travel and be available during non-core working hours for urgent issues is required.