Customer Service Representative

Veritiv

  • Houston, TX
  • Permanent
  • Full-time
  • 1 day ago
HYBRID ROLE BASED OUT OF OUR HOUSTON OFFICEJob Purpose:Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.Job Responsibilities:● Manage account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
● Resolve order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
● Engage with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.
● Identify new opportunities for cost and profit improvements to manage overall account profitability.
● Work with customers and sales team to ensure inventory is adequate to service customer needs.
● Oversee costing, pricing, and invoicing. Move invoicing discrepancies through to resolution.
● Develop proposals and deliver sales presentations.
● Troubleshoot local service or product quality issues, determine preventive actions, and implement process changes.Additional Responsibilities & Qualifications:● Proven experience handling complex orders under tight deadlines.● SAP Experience.Work Experience:● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Proficient with Microsoft Office Suite.Education:● High School Diploma/GEDWhat We Offer
  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits, 401k, paid time off and tuition reimbursement.
About VeritivTogether with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on .Veritiv is an Equal Opportunity/Affirmative Action employer.
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This description does not attempt to define the job's essential functions as defined by applicable disabilities law.

Veritiv