Guest Relations Agent

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  • Bakersfield, CA
  • $17.00-28.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Job Title: Remote Guest Relations AgentHourly Pay: $17 - $28/hourSummary:We are seeking a skilled Guest Relations Agent to provide high-quality service and personalized attention to guests. You will ensure a positive and memorable experience by addressing guest needs, handling concerns, and offering tailored recommendations. If you have a passion for hospitality and enjoy making guests feel valued, apply today!Job Responsibilities:
  • Welcome and assist guests with check-ins, check-outs, and special requests
  • Handle guest complaints and concerns with professionalism, ensuring quick resolutions
Assist with transportation, reservations, and excursions * Provide information on hotel amenities, services, and local attractions
  • Personalize guest experiences by remembering preferences and making recommendations
Ensure all guest interactions are handled efficiently and courteouslyMaintain accurate, confidential guest recordsCollaborate with other departments like housekeeping and concierge * Support front desk operations as neededQualifications:
  • High school diploma or equivalent; degree in Hospitality Management is a plus
  • 1+ years of experience in guest relations, front desk, or customer service
Excellent verbal communication and interpersonal skillsStrong problem-solving abilities and calm under pressureDetail-oriented with a focus on guest satisfactionProficiency in hotel management software and office tools * Flexible availability, including nights, weekends, and holidaysPerks & Benefits:Competitive hourly pay: $17 - $28Health, dental, and vision insurancePaid time off, sick leave, and holidaysEmployee discounts on hotel services and accommodationsProfessional growth and advancement opportunitiesFriendly and supportive team environment

Sales Match