Guest Services and Security Supervisor

• Ensure enforcement and compliance of the venue’s Event Policies at all times.
• Assist with directional and informational inquiries. Serve as escalation point for complaints/issues.
• Appropriately document all major/minor incidents.
• Deploy staff for events. Assign appropriate shift, breaks, and necessary equipment.
• Train staff in basic guest service and security skills. Actively monitor staff interactions with Dignity Health Arena, Theater & Convention Center, Bakersfield Ice Sports Center, Dignity Health Arena Amphitheater venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated employee issues to Event Services Management Team.
• Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Dignity Health Arena, Theater & Convention Center, Bakersfield Ice Sports Center, Dignity Health Amphitheater company/department policies.
• Exhibit the ability to accept responsibility for the performance & conduct of the entire event services team assigned to the deployment.
• Exhibit leadership qualities, motivate staff & lead by example.
• Be able to supervise building’s 24/7 posts (loading dock, and Security Command Center).
• Be able to conduct department’s daily inventories as needed.
• Conduct department’s equipment checks (hand wands bollards, radios, CCTV). Contact service providers and vendors to ensure equipment is maintained as needed.
• Assist with updating department’s Standard Operating Procedures (SOP’s) for all posts.
• Knowledgeable of building’s Fire Alarm systems.
• Provides general information about venue or event as needed
• Checks for credentials and allows access as required or designated
• Will provide guest with a welcoming and stress-free experience.
• Monitor access points for prohibited individuals may attempt to bring into the facility
• Interact in a professional manner when dealing with other building staff, clients, guest, supervisor, and corporate staff.
• Comply with all legal & ethical instructions given by department Supervisors.
• Conduct patrols of the building on a regular basis.
• Monitor and remotely operate an array of cameras.
• Man fixed-post positions, monitor and report activity.
• Respond to all security & safety related calls in a timely manner.
• Exhibit exemplary conduct & appearance while on duty.
• Comply with & adhere to all the department’s performance, conduct, & attendance standards.
• Adhere to the Security Department’s Prime Directives.
• Write report, report any malfunctions, misconduct or operational safety issues.
• Interview witnesses, write incident report as necessary
• Assist with the development and implementation of public safety plans for the day to day operations or special events.
• Conduct regular inspections of all floors and exhibits, rotate post as assigned
• Other duties as assigned.

• High school diploma or equivalent-Some College Preferred.
• 6 months to 1 year customer services experience, preferably in a similar environment.
• Ability to communicate effectively in English.
• Ability to pass a pre-employment background check, employment verification, and post-offer drug screening test.
• The employee must maintain a neat, clean and well-groomed appearance per the AEG Human Resources Policies and Procedures (Event Services Department).
• Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain.
• Pleasant and Positive personality.
• Must be able to work in a fast paced environment.
• Must be available to work at least two (2) events per week; including all events on Fridays, Saturdays. Commonly events are scheduled from 5pm to 10pm for hockey games.
• An understanding of the rule of law & the relevant penal codes.
• Ability to represent the Event Services Department in an exemplary manner.
• Ability to maintain good business relations with all the employees & managers in other departments.
• Ability to exhibit maturity by making sound judgment.
• Ability to sit, walk, stand, lift 45 lbs, reach, pull, push, grasp, and drag.
• Assist with checking in packages, visitors, and vehicles.
• Ability to memorize, recollects, and quickly retrieves relevant information.
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances without the loss of composure.
• Ability to maintain patron, employee, and company confidentiality.
• Other duties as assigned.

• Tasks are performed with moderate supervision.
• Walking & standing occurs 90% of the time.
• Talking, hearing, walking, running, & vision activities occur continuously.
• Some tasks may require employees to come in contact with hazardous chemicals.
• Employee should use precautions & follow safety guidelines.

ASM Global