Health Home Care Coordinator
- Burien, WA
- Permanent
- Full-time
- Holistic Assessment & Planning: Conducting comprehensive clinical assessments to determine eligibility for case management services, and then collaborating with members, families, and healthcare professionals to develop, implement, and continuously monitor individualized care plans.
- Integrated Care Coordination: Coordinating a wide range of integrated outpatient care services, including assessing barriers to care, identifying vital community resources, and connecting members with specific wellness programs (e.g., asthma, depression management) to enhance continuity of care.
- Empowering Through Communication: Primarily providing care coordination through telephonic communication, in-home visits, and/or direct face-to-face contact. You'll master motivational interviewing techniques and clinical guideposts to educate, motivate, and support members in making positive changes towards desired health outcomes.
- Navigating the Healthcare Landscape: Guiding members through complex healthcare systems, assisting with medication access, scheduling appointments, arranging transportation, and securing necessary medical equipment.
- Advocacy and Support: Acting as a strong advocate for members and their families, connecting them with financial assistance programs, DSHS, charity care, and insurance providers, and ensuring they have the tools and resources to manage their conditions proactively.
- Collaborative Teamwork: Serving as an integral member of the provider and interdisciplinary team, contributing to comprehensive care plans, and providing continuous updates on member progress, status, and any emerging issues.
- Accurate Documentation: Maintaining meticulous documentation of all services provided, interventions, and member progress in accordance with established guidelines and in a timely, comprehensive manner.
- Local Travel: Up to 40% local travel may be required, depending on the complexity of assigned member cases, allowing for direct personal connection and support.
- Education & Experience:
- A Bachelor’s degree in social work, psychology, geriatrics, nursing, behavioral health, or a related field.
- One year of related work experience demonstrating the requisite job knowledge and abilities.
- Preferred: Work experience in case management, social work, or discharge planning.
- Alternative: An equivalent combination of post-secondary education and work experience demonstrating attainment of the requisite job knowledge/abilities may be substituted for the degree requirement.
- Licensure/Certifications:
- Eligible for Agency Affiliated Counselor prior to hire date, with credential obtained within 60 days of hire.
- Current healthcare provider BLS certification.
- Knowledge & Skills:
- Strong understanding of psychosocial and clinical education concepts.
- Familiarity with professional standards and accepted guidelines for patient care.
- Knowledge of community resources and applicable regulatory requirements.
- Understanding of transitional case management concepts, methodologies, and tools.
- Exceptional communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a collaborative team.
- Proficiency in documenting services and maintaining accurate records.
- Integrated Care: Contributing to a model of care that truly puts the patient at the center.
- Community Impact: Making a meaningful difference in the health and well-being of individuals and families in our community.
- Professional Growth: Opportunities for ongoing learning and development in a continuously evolving healthcare landscape.