Call Center Customer Support Tech
OneTouch Direct
- Tampa, FL
- Permanent
- Full-time
- Offer technical support and troubleshooting assistance for customer inquiries.
- Guide customers through product setup, configuration, and usage.
- Resolve customer issues by providing clear instructions and solutions.
- Document all customer interactions and solutions in our system.
- Work collaboratively with team members to ensure high-quality customer service.
- Prior experience in a customer service or technical support role is a plus.
- Strong understanding of computer hardware, software, and operating systems.
- Exceptional problem-solving skills and effective communication.
- Able to work both independently and as a team member.
- High school diploma or equivalent required.
- The WEEKLY COMISSION will be paid as 3 tiers based on ORS Score. Based on your ORS Score depends on if you receive an additional $1, $2, or $3 an hour.
- To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
- If you have more than 150 hours you will be paid additional $1 for every hour worked for the month.
- Full-Time Hours: 40 hours per week schedule!
- GREAT Earning opportunities: Competitive hourly pay
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call-taking!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse, welcoming culture with Employee Resource Groups