Schedules all patient appointments related to treatment within the FHCC as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
Update patient and caregiver contact information in EHR when needed.
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff
Update/block provider templates for just in time needs
Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
Collects and enters patient demographic and insurance information and enters into registration databases.
Assists with the financial clearance process as necessary
Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate
QualificationsRequired:
High school graduate or equivalent
Ability to work independently, organize, and prioritize concurrent responsibilities and demand
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
Demonstrated customer service skills
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented, and complex health care environment
Ability to review work to identify and eliminate errors and omissions
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Coping skills.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.
Preferred:
Bachelor's degree (BA or BS)
Minimum of 2 years of experience in a patient care setting preferred
Experience with Epic or other scheduling and registration software
The hourly pay range for this position is from $26.48 to $37.70 and pay offered will be based on experience and qualifications.Fred Hutchinson Cancer Center offers employees a designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).Additional InformationWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.
