Sr Executive Assistant to the Senior Vice President of the Customer Experience & Growth Organization

Consumers Energy

  • Grand Rapids, MI
  • Permanent
  • Full-time
  • 21 hours ago
Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.LocationThis is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the Grand Rapids Service Center, located in Grand Rapids, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).General Summary of Job ResponsibilitiesThe Senior Executive Assistant will serve as a strategic partner to the Senior Vice President (SVP) and Chief Customer Growth Officer-a dynamic leader focused on driving customer experience, innovation, and growth. In this role, you will manage a fast-paced, high-volume schedule, coordinate complex logistics, and act as a trusted liaison across internal and external stakeholders. Your efforts will ensure the SVP's time and energy remain focused on high-impact priorities while meetings, communications, and workstreams run seamlessly. This position requires exceptional organizational skills, discretion, and the ability to anticipate needs, connect the dots, and act with confidence and clarity.About the Customer Experience & Growth OrganizationThe Customer Experience & Growth organization is committed to placing customers at the center of everything we do. Our mission is to deliver exceptional experiences while driving sustainable growth through innovation, economic development, and strategic partnerships. The team is organized around customer segments and key capabilities-such as customer strategy, growth operations, external engagement, and digital product management-to provide personalized service and impactful solutions. By combining customer service, product development, and data-driven insights, we accelerate transformation, strengthen relationships, and create value for both customers and the company.You Might Be a Fit If You…
  • Are a fast thinker and proactive problem solver-organized, efficient, and always one step ahead.
  • Thrive in high-trust, fast-paced environments where ambiguity is part of the job.
  • Communicate clearly and confidently with leaders, colleagues, and customers.
  • Demonstrate strong judgment, intuition, and discretion.
  • Are energized by being in the room (or behind the scenes) where big decisions happen.
  • Are eager to grow, learn, and gain visibility into executive leadership and strategic decision-making.
Essential Duties and Responsibilities
  • Calendar & Schedule Management: Own and optimize the SVP's calendar, balancing competing priorities and adjusting in real time.
  • Meeting & Event Coordination: Plan and execute meetings, town halls, immersion trips, and executive sessions-including agendas, materials, logistics, and follow-up.
  • Travel Management: Coordinate and occasionally accompany the SVP on trips to Jackson and other in-state locations (primarily Mondays and Tuesdays), including flights, hotels, ground transportation, and itineraries.
  • Communication & Liaison: Screen and respond to calls, emails, and visitors; represent the SVP professionally in all interactions; manage urgent inquiries and confidential communications.
  • Workflow Support: Track action items and manage MS Teams, OneNote, and SharePoint sites.
  • Administrative Operations: Submit and approve expense reports, initiate purchase requisitions, monitor budgets, and verify invoices.
  • Reporting: Monitor training compliance via Workforce Connect and support onboarding/offboarding processes.
  • Documentation & Problem Solving: Create and edit documents, resolve issues, and recommend solutions.
  • Perform other duties as assigned or as necessary.
Knowledge, Skills and Abilities
  • Exceptional organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to work effectively at all levels of the organization.
  • Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel.
  • Ability to navigate SAP, DocuSign, ServiceNow, and Access Now.
  • Proven ability to manage multiple projects simultaneously with strict attention to detail.
  • Aptitude for learning new software and systems.
  • Familiarity with graphic design software such as Adobe Photoshop and InDesign.
  • Discretion and ability to handle confidential information.
  • Working knowledge of FERC, MPSC, and CMS Energy company guidelines.
Education and Experience
  • Bachelor's degree in business or a related field with four (4) or more years of professional administrative experience.
  • OR Associate's degree in business or a related field with six (6) or more years of professional administrative experience.
  • OR High school diploma with eight (8) or more years of professional administrative experience.
#LI-JH1Why should you join our team?At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.What we offer:
  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program
Diversity, Equity & Inclusion:We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Consumers Energy