Content Admin
- Plano, TX
- $38.00 per hour
- Contract
- Full-time
The Content Admin writes informative articles relating to human resources topics for the AskHR Knowledge Library. Their goal is to conduct research, collaborate with teams across the organization, and produce knowledge articles that guide team members’ HR cases to resolution.
The Content Admin builds and maintains the knowledge library, finding opportunities for article creation, and conducting regular audits for article relevancy and accuracy.
The Content Admin supports the overall team member experience through clear, consistent, and concise writing. A good candidate will be well organized in thought, intuitive, and inquisitive. They are skilled in generalizing questions and broadening topics to make knowledge articles consumable for the widest audience possible. They are adept at explaining complex ideas and situations in succinct, easy-to-understand terms.Content Admin Responsibilities:
- Writes, reviews, and revises knowledge articles to ensure compliance with AskHR content standards.
- Employs excellent writing and grammatical skills with high attention to detail.
- Meets deadlines and manages projects effectively.
- Upholds knowledge article standards in accordance with copywriting best practices for customer-facing content.
- Revises articles based on editorial feedback and guidance.
- Proofreads colleagues’ work and recognizes patterns of improvement for articles and knowledge library as a whole.
- Contributes to daily standup discussions concerning best practices for article creation and knowledge library growth.
- Employs SEO principles so that articles are easily findable within knowledge base.
- 1-2 years of good technical writing skills/experience
- Manual User-facing content (Customer facing)
- Some Journalism experience/background or story telling/research skills high preferred
- Research background in HR
- Training, creating training materials, knowledge on SEO works (Currently this team uses Service Now)
- Business/academic writing experience
- Passion for all things grammar
- Strong team attitude
- Excellent research and analytical skills
- Storytelling abilities
- Interest or background in writing human resources-focused articles
- Project management experience
- Degree in Journalism or Communications or equivalent experience
- Professional technical writing experience
- User experience design
- Understanding of customer insights and analytics
- Design thinking / human-centered design experience
- Cross-functional leadership
- Microsoft Office 365 Proficiency
- $38/hour
- Monday to Friday
- 8 am – 5 pm
Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified. Additionally, Integrated Human Capital participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees, ensuring compliance with immigration laws. Candidates are required to present documents confirming their identity and eligibility to work in the United States during the employment verification process.#PLN