Bilingual Inbound Customer Service Agent - Bodewell (remote)
GE Appliances
- Utah
- $15.75 per hour
- Permanent
- Full-time
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
- We offer a base rate of $15.75/hour+ incentives based on your quality scores - paid weekly.
- Training requires a 9-week full-time shift Monday-Friday 7:00 AM- 3:30 PM (CST).
- After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM- 3:30 PM (CST).
- Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
- Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
- Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
- Proactively provide feedback to Quality and Training to help keep training processes and materials updated
- Adhere to safety policies and procedures to ensure a safe work environment for all
- Support other parts of the business, such as directed
- Other duties as assigned
- Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
- One-year relevant working experience in a customer service or sales environment
- Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
- Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
- Requires a high degree of concentration and attention to detail to manage daily activity
- Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
- Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
- Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
- Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
- Ability to effectively work at home
- Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens
- Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
- A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
- Internet Speed Requirements:
- Ping 50 Mbps or lower
- Download 50 Mbps or higher
- Upload 15 Mbps or higher