Inbound Customer Service Representative (On Site) - Ken Garff Listening Center

Ken Garff

  • Draper, UT
  • $15.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
The Ken Garff Listening Center is a contact center that is currently looking for onsite Inbound Customer Service Representatives!Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 Saturdays—closed Sunday.Next Potential Start Date:3/4/20243/25/2024Here’s what you’ll be doing:
  • Answer inbound customer calls promptly and professionally.
  • Determine customer’s concerns and schedule the necessary appointment.
  • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
  • Document and update customer records.
  • Establish and maintain great customer relationships.
  • Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
Equipment Requirements:
  • An iPhone or Smart Phone (Any Manufacturer)
Qualifications:
  • Positive, energetic, enthusiastic, and service oriented.
  • Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
  • The ability to help solve customer problems
  • Excellent problem-solving and communication skills. (Written and verbal)
  • Ability to multitask, organize & prioritize—in other words, work smart.
  • Previous customer service or call center experience a plus.
  • Must have Smart Phone (Any Manufacturer)
  • High School Diploma or equivalent
  • Must be 18 years or older and authorized to work in the U.S.
  • Bilingual in Spanish a PLUS!
Benefits for working at Ken Garff Listening Center:
  • Earn a college degree, no cost to you! Powered by Degrees@Work
  • Paid training—we care about your success.
  • Flexible schedule!
  • Real career growth at a nationwide automotive powerhouse
  • Paid Time Off
  • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
  • 401k with Company match
  • Optional Year-end bonus program
  • Employee discounts on Vehicle Purchase, Parts, Service and More!
  • Great people with a great culture
Job Type: On Site | Full-Time (35-40 hour work week)Pay: Starting at $15.00 per hour plus performance based incentivesWe are an Equal Opportunity Employer((We Hear You))

Ken Garff