Air Export Supervisor

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

• Team/people Development: 30%
• Operations: 25%
• Customer Service: 25%
• Accounting/Finance: 15%
• Other: 5%

• Workflow Execution
• Ensures the workflow is monitored and executed upon daily based on GBO standards
• help maintain the accuracy and quality of data on the workflow
• Delegate out to the team and call out hot shipments

• Complete understanding of department KPI's based on GBO and company standards.
• Weekly deep diving into KPI's that are slipping and how we can improve
• Maintaining and exceeding GBO Air Lateral standards by overall score of 90%
• Explaining to team members the WHY behind the KPI's

• Constant pursuit of improving a departments process and driving quality
• Timely closing of CAPA's, involvement in service improvement areas from warehouse to airlines, etc.

• provide input and perspective into client reviews.
• helps with corrective actions if necessary
• attend when possible

• Responsible to ensure that service failures are thoroughly root caused and prevented in the future.
• Responsible to ensure that the team understands and reviews the corrective actions put in place

• Ensures that the team is effectively communicating to customers. No 2nd request emails.
• Ensures that the team understands how to respond to emails professionally and timely.

• Accountable to first time quality within the department through reduction of EDE's within 2 days, over 30 days billings under 10%, FDS report under 30 days and add bill reduction to 10% or less

• Trains and helps team understand AP reserves to prevent future excursions
• Works with accounting on trending and prevention to ensure service providers are paid accurately. Reserves resolved in two weeks from report date, reduce reserves by 35% YOY.
• Approves absorbs for the team when necessary up to $1000

• Supports accounts receivable by ensuring billing is accurate to prevent disputes.
• Ensures the team is resolving accounts receivable issues within 1 weeks' time
• Works with customers when true disputes arise between operations and customer.

• Rewarding and recognizing employees when they do well.
• Coaching employees when mistakes are made or situations not handled correctly.
• Showing them leadership qualities by exhibiting those as an example

• Holding monthly one on one's with employees by establishing goals and benchmarks outlined in reviews.
• Having honest and vulnerable conversations about the employee's performance and ambitions.

• development through mentorship with colleague or coworker who can help and invest into supervisors future
• reading books, watching videos, articles are all apart of developing one's leadership

• Running department meetings by sharing the department's goals, visions and communicating relevant branch/company information.

• Responsible for exhibiting and cultivating a department dedicated to the Expeditors culture while creating a unique culture for the department.

• Adhering to and maintaining the unspoken norms of the office. On time, never let the phone ring twice, etc.

• Responsible for ensuring that every desk understands its role in the sales/retention process.
• Accountable for attending sales or retention meetings when possible and supporting the sales team.

• Accountable to the timecard process by providing timely and accurate recording of employees time. Further complying with the approval process per the audit requirements.

• Bachelor's Degree or equivalent industry experience
• Minimum of 3 years of Supervisory experience
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Conflict resolution skills
• Computer skills (Microsoft Word, Excel, Power Point)
• Hazardous Materials certification (preferred)
• Fluent in English

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Expeditors