Robotic Field Service Engineer

FANUC

  • Auburn, WA
  • $62,733-101,670 per year
  • Permanent
  • Full-time
  • 28 days ago
Job Description:At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.We are looking for talented people who value integrity, informed decision-making, and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America Corporation, we invite you to apply today!FANUC America Corporation provides the most complete range of industry-leading robotics, CNC, and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable, and profitable.We are currently searching for a motivated Robotic Field Service Engineer. The Engineer will provide FANUC America customers with onsite repair, troubleshooting, programming or maintenance services for FANUC robots and related system peripheral equipment. The Engineer will work at our service center located in Auburn, WA to coordinate activities and provide hotline phone support in between scheduled service calls.This position report to the Supervisor, Service and Installation within the Service group. This position is a salaried, non-exempt role.Primary responsibilities will include:
  • Troubleshoot, repair, and maintain FANUC Robots and controllers, electrical control devices, and peripheral equipment
  • Discuss, diagnose, document, and repair robot operational and process problems as reported by the customer or internal service hotline
  • Provide daily reports to the Service Supervisor to update status and availability
  • Complete and provide a Field Service report for each assignment to the customer and FANUC Headquarters
  • Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
  • Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met.
  • Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
  • Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.
  • Willingness to travel on a scheduled or moment’s notice, on average 3-4 nights weekly to customer sites
Ideal candidate will have the following experience, skills and education:
  • High School diploma or GED required
  • Associate's degree in a related technical field, or equivalent technical education, or relevant experience, preferred
  • Minimum of three years of experience working in robotics, automation, or manufacturing environment preferred
  • Ability to obtain a valid driver’s license
  • Mechanical, electrical, and pneumatic troubleshooting experience
  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
  • Knowledge of FANUC robots, controllers, and peripheral equipment preferred
  • Experience with FANUC application software and programming preferred
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $62,733 - $101,670 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink .A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.Sponsorship will not be considered for this position.Equal Opportunity Employer, including disabled and veterans.

FANUC