Call Center Supervisor - Non-Emergency Medical Transportation (Remote, but must live in KS)

Berlin-Wheeler, Inc.

  • Topeka, KS
  • $35,568 per year
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
📞 Call Center Supervisor – Non-Emergency Medical Transportation (NEMT) Location: Fully Remote, must live in Kansas Job Type: Full-Time | SalaryLead with Purpose. Grow with Us. We're looking for a motivated and people-focused Call Center Supervisor to guide our team of Call Center Representatives in providing safe, reliable, and compassionate transportation coordination. In this role, you'll be the coach, problem-solver, and quality champion who keeps our team running smoothly-while making sure every caller receives the patience and care they deserve.What You'll Do
  • Lead and inspire a team of Call Center Representatives, fostering a positive, supportive environment
  • Monitor calls and performance metrics to ensure service excellence and compliance with all policies, procedures, and regulations
  • Provide real-time coaching, feedback, and training to help agents grow and succeed
  • Handle escalated member concerns with professionalism, empathy, and solutions-focused thinking
  • Partner with leadership to meet team goals for accuracy, efficiency, and customer satisfaction
  • Maintain strong knowledge of client requirements, local/state/federal regulations, and internal processes to ensure the team is always compliant
  • Track performance data, prepare reports, and recommend improvements in workflow and service delivery
  • Promote a culture of accountability, recognition, and teamwork
What We're Looking For
  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)
  • 2+ years of call center experience, with at least 1 year in a supervisory or leadership role preferred
  • Strong communication and interpersonal skills-you know how to motivate and inspire a team
  • Excellent problem-solving skills and ability to stay calm under pressure
  • Organized, detail-oriented, and confident in managing multiple priorities
  • Familiarity with call center systems, reporting tools, and scheduling software
  • A passion for helping others while upholding policies and compliance standards
Why You'll Love Leading Here
  • A positive, team-first culture where your leadership makes an immediate impact
  • Opportunities to develop your leadership skills and grow with the company
  • Recognition for results and innovation
  • The chance to lead a team that truly makes a difference in people's lives every day
Be the Difference Behind the Scenes. If you're a natural leader who thrives in a structured, service-driven environment and you're ready to guide a team that keeps healthcare accessible-we'd love to have you on board!

Berlin-Wheeler, Inc.