Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)
Berlin-Wheeler, Inc.
- Topeka, KS
- $11.00 per hour
- Permanent
- Full-time
Location: 100% Remote, only in the state of Kansas
Job Type: Full-Time | HourlyMake a Difference-One Ride at a Time!
Are you a great listener with a calm voice and a heart for helping others? Join our friendly, fast-paced team where your compassion and attention to detail help people access the care they need. As a Call Center Representative in our Non-Emergency Medical Transportation (NEMT) department, you'll be the first point of contact for individuals who rely on us to get to and from their medical appointments.What You'll Do
- Answer incoming calls with patience, care, and professionalism
- Schedule transportation with accuracy and empathy
- Follow client guidelines and stay in full compliance with local, state, and federal regulations
- Update and manage trip information in our system with precision
- Communicate clearly with members, transportation providers, and healthcare facilities
- Stay cool under pressure and work through changes or concerns with confidence
- Meet performance goals while keeping customer service at the heart of every call
- High school diploma or equivalent
- Previous experience in a call center, healthcare, transportation, or customer service role is a plus
- Strong communication and listening skills
- Ability to follow policies and procedures closely while staying focused on the bigger picture-helping people
- Organized, detail-oriented, and able to multitask
- Comfortable with basic computer systems
- Supportive, positive team culture
- Meaningful work that makes a real impact every day
- Paid training
- Recognition for great performance and service
- Eligible to enroll in health benefits after 30 days as a full time employee
If you're passionate about helping people, value structure and clear procedures, and want to work in a positive environment where your efforts truly matter-we want to meet you! Come be a part of something bigger and help us keep healthcare accessible for everyone.