Experienced Sales BDC Agent (internet sales)

Toyota of Olympia

  • Tumwater, WA
  • Permanent
  • Full-time
  • 5 days ago
Toyota of Olympia is seeking a highly experienced and results-driven Sales BDC Agent to join our fast-paced, high-volume Business Development Center. This role is critical in driving showroom traffic and ensuring a seamless customer experience from inquiry to appointment. The ideal candidate has proven success in a high-volume BDC environment, excels in customer engagement, and thrives on meeting and exceeding goals.Key Responsibilities:
  • Manage a high volume of inbound and outbound calls, emails, and text leads daily while maintaining top-tier customer service.
  • Convert online, phone, and chat inquiries into qualified showroom appointments for the sales team.
  • Maintain strict response-time expectations, ensuring all leads are contacted promptly and consistently followed up on.
  • Engage and build rapport with customers by understanding their needs, overcoming objections, and guiding them through their buying journey.
  • Use CRM tools efficiently, ensuring accurate documentation of all interactions, follow-ups, and customer preferences.
  • Optimize lead conversion rates by implementing best practices in appointment setting and customer re-engagement.
  • Maintain a deep understanding of current inventory, promotions, and incentives to provide accurate and compelling information to customers.
  • Work closely with sales managers and team leads to ensure a smooth handoff and follow-through on customer appointments.
  • Demonstrate exceptional phone etiquette, persuasive communication, and a results-oriented mindset.
Qualifications & Experience:
  • Minimum of 2-3 years experience in an automotive dealership BDC or sales environment.
  • Proven track record of high appointment show rates and conversion success.
  • Strong ability to handle objections, overcome challenges, and close appointments.
  • Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.
  • Exceptional verbal and written communication skills, with a strong focus on active listening and relationship building.
  • Proficiency in CRM software, phone systems, and digital communication platforms.
  • Ability to multitask and manage daily follow-ups on multiple leads without missing opportunities.
  • Self-motivated, goal-oriented, and able to work independently while contributing to team success.
  • Automotive industry experience is required.
Compensation & Benefits:
  • Competitive base pay + aggressive performance-based bonuses.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Professional development and career growth opportunities.
  • A supportive, high-energy work environment with a winning team culture.

Toyota of Olympia