Unit Coordinator - Float
St Croix Regional Medical Center
- Saint Croix Falls, WI
- Permanent
- Full-time
St. Croix Health is looking for a Full-time 1.0 FTE Unit Coordinator Float to join our team! Scheduled at: St. Croix Falls, Lindstrom & Balsam Lake ClinicsBase Schedule: 8 hour shifts - Monday-Friday (ranging from 7:00 a.m. to 6:00 p.m.)The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care.Essential Duties and Responsibilities: Coordinates activities of Care Unit to support provider and patient care staff including monitoring provider schedules, is aware of add-ons, cancellations, no shows and overbooks, and schedules patient appointments for any testing, referral or follow up appointments that are needed. Schedules are up to date and accurate, changes are made in a timely manner, and using the proper communication methods
- Customer feedback
- Effectively uses communication systems for both routine and emergency transactions and communications
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served
- Stock is maintained appropriately and is always available to medical providers
- Patient needs are met in a timely manner
- Peer feedback
- Customer feedback
- Effectively uses communication systems for both routine and emergency transactions and communications
- While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
- High school graduate or equivalent
- Associate Degree in related field preferred
- One year of experience in customer service, patient registration, or other similar role in a healthcare setting
- Excellent communication and listening skills
- Excellent customer service skills
- Ability to deal with difficult people and stressful situations in a professional manner
- Ability to problem solve, manage time, prioritize tasks
- Ability to work independently or as a team
- Possesses a basic understanding of medical terminology and procedures
- Ability to maintain confidentiality
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Health, vision and dental insurance
- 403b retirement program with employer match
- Paid time off
- Short-term disability, long-term disability and life insurance options
- Education reimbursement
- Employee assistance program (EAP)
- Wellbeing incentive program
- Free parking
- Employee prescription discount program