IT Business Analyst***Will be filled at the appropriate level based on experience***Farm Bureau Financial Services is seeking a Business Analyst to be part of a high-performing, collaborative team within our Digital Solutions & Services IT department. The team is responsible for agent experience and customer experience applications, which includes FBFS.com websites, mobile, agent portals, Microsoft Dynamics 365 CRM, and other vendor solutions. This role is the primary contact for clarification of Sales, Distribution, and Marketing business requirements during system development.Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.What You'll Do:As an IT Business Analyst, you will be responsible for gathering requirements to support systems used by agents and clients. The successful candidate would have the ability to work with business and IT partners to understand and define the requirements that support business objectives, understand the systems we support, and can communicate effectively at various levels of the organizationDesign, deliver, and maintain high quality business solutions and requirements for assigned initiatives. Apply appropriate requirements management methodology, develop expertise in one or more business areas and contribute to clarifying requests for support, enhancements and projects.Daily Responsibilities Include:
Serve as a liaison between business partners and IT areas for technology development and primary contact for clarification of business requirements during system development.
Work with business partners and IT to identify business and technology requirements. Evaluate functionality, assist in the effort to document business objectives. Resolve conflicting or competing requirements and assist process redesign where applicable.
Communicate effectively by meaningful and articulate verbal discussion, creating clear and coherent written materials, synthesizing information into succinct and logical materials.
Work towards procuring business partner acceptance of documented requirements and decisions contained in the business specifications and creating agile stories for technical development teams to complete.
Review and document systems limitations vs. business requirements to determine alternatives and reach the best corporate solution.
Coordinate all documentation to ensure business requirements are traceable to agile stories so testing plans can be efficiently developed by quality assurance teams.
Work with the project managers, business partners, technology teams, and IT leadership to see that requirements & development completion are delivered as required by established process and timelines. Respond to and resolve customer service requests according to FBL Financial Group, Inc., policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
Required Skills, Experience & Qualifications:
College degree plus 3 years' industry experience required, or an equivalent combination of education and experience.
Strong written and oral communication skills.
Strong analytical and problem solving skills required.
Agile/Waterfall project (or program) related understanding preferred.
Must be results oriented and able to adapt and deal with ambiguous situations and manage expectations.
Exposure to software testing practices preferred.
Ability to read, write and speak the English language.
What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
