IT Systems Support Analyst

Life Care Services

  • Des Moines, IA
  • $59,000-70,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Description:This position is responsible for safeguarding the organization's or a senior living community's information systems and data from cyber threats. This role involves developing, implementing, and managing security measures to protect sensitive information, ensuring compliance with industry standards, and responding to security incidents. Incumbents must be proactive problem solvers with expertise in threat detection, risk mitigation, and security technologies.Experience is Everything;At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.The Role:
  • Serve as a subject matter expert and consultant, analyze and configure complex security systems and controls to align with business security requirements and risk management objectives.
  • Collaborate with system users to gather and analyze security requirements, assess feasibility and impact of security enhancements, and recommend solutions to enhance security functionality and efficiency.
  • Provide technical expertise and support for security systems, including troubleshooting vulnerabilities, overseeing patch management, and security monitoring
  • Develop and maintain security documentation, including technical specifications, process flows, and user guides, ensuring accurate and up-to-date information on security processes.
  • Lead and organize security testing activities, including creating test plans, executing test cases, and overseeing user acceptance testing, to ensure system security and reliability of changes.
  • Conduct end-user training sessions and provide ongoing support and guidance to promote security awareness and proficiency in security practices.
  • Lead security and/or technical initiatives.
  • Stay informed about security trends, best practices, and system updates to recommend and implement continuous improvement initiatives for security posture.
  • Collaborate with vendors to troubleshoot or monitor security issues, ensuring vendor adherence to service level agreements.
  • Serve as a mentor for less experienced teammates, providing training and coaching on security best practices. May assist with day-to-day work direction.
  • Perform other duties and responsibilities as assigned.
Qualifications:
  • Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience required.
  • 4-6 years of related experience required, with direct business systems experience preferred.
  • Strong analytical skills with the ability to read and understand technical documents is required.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Must be detail-oriented with a commitment to delivering high-quality work within established deadlines.
  • Proven ability to manage multiple priorities and initiatives in a fast-paced environment, while maintaining attention to detail and delivering high-quality results.
  • Business specific programming language preferred.
Why LCS?Industry leader. The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.Inclusive and collaborative culture. We're dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development and clued-in leaders, to name a few.Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website:Travel Frequency: 0-10%Estimated Salary Range: $59,000 - $70,000The actual title & salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIREDLCS IS AN EQUAL OPPORTUNITY EMPLOYER

Life Care Services