Service Manager - Commercial GC
- Seattle, WA
- Permanent
- Full-time
- Coordinate and supervise all construction activities.
- Establish and enforce service standards and procedures.
- Provide timely estimates for client approval.
- Coordinate manpower and invoicing for approved projects.
- Support Service Technician team.
- Conduct regular meetings and one-on-one sessions with service staff.
- Assist technicians with on-site issues as necessary.
- Ensure projects meet high-quality standards.
- Attend warranty walks with project teams to build ongoing relationships.
- Manage warranty calls and coordinate corrections.
- Resolve customer concerns for satisfaction.
- Enforce OSHA safety standards.
- Provide feedback on workload, customer issues, and business matters.
- Achieve budgeted gross margin.
- Increase lead opportunities and client retention.
- Continuously work to improve responsiveness and delivery times.
- Update service methods for efficiency improvements.
- 5+ years of construction experience.
- Excellent communication skills with subcontractors and design teams.
- Strong organizational skills and professionalism.
- Ability to collaborate effectively with diverse teams.
- Proficiency in delegating project tasks to team members.
- Capacity to train and mentor project staff effectively.
- Required training includes OSHA 30, CPR/First Aid, Safety, and other internal training.
- Dental, and Vision insurance for employees
- Unlimited PTO policy
- 401K Plan with a 3-4% match
- ESOP - Employee stock ownership program
- Annual performance bonuses based on personal, company, and project performance