Sr. Inside Sales Associate - Portland, OR

• Building materials: metals, woods, plastics, hardware
• Do-It-Yourself retail
• Construction
• Mechanical/Electrical

• Competitive pay rate of $31.50 per hour

• Quarterly Bonus Program and spiffs
• Monday through Friday - day schedule
• A competitive health care plan typically starts following the 31st day of employment

• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year

• A generous paid-time off package
• Corporate discount opportunities and more

• Point of contact for escalation issues and troubleshooting issues for customers
• Responsible for selling or upselling products to customers, identifying and developing new prospects. Could also be assigned customer accounts.
• Responsible for identifying lost customers and developing a strategy to regain their business.
• Train new ISA’s and current ISA’s (as required).
• Interact with customers over the phone, in person and electronically.
• Provide excellent customer service by responding to customer needs quickly and accurately.
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability growth goals.
• Enter sales orders using the ERP system and work with the Branch Operations group to arrange for delivery or customer pick up.
• Keep customers informed of any changes to orders such as product availability or delivery dates.
• Generate formal quotes using the ERP system to communicate material pricing and availability.
• Support Outside Sales Associates in responding to customer needs.
• Keep abreast of competitive situations and market intelligence and relay relevant information to the Branch Manager.
• Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes.
• Learn and maintain proficient product knowledge to answer customers questions about product features, benefits, specification, and installation methods.
• Collect and process customer payments for COD and past due AR balances.
• Perform administrative duties related to customer orders and returns.
• Adhere to all company SOP’s and policies.
• Special projects as assigned by Branch Manager.

• Customer Focus – building strong customer relationships and delivering customer-centric solutions
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Collaborates – building partnerships and working collaboratively with others to meet shared objectives
• Being Resilient – rebounding from setbacks and adversity when facing difficult situations
• Self-Development – actively seeking new ways to grow and be challenged using both formal and informal development channels

• Bachelor’s degree preferred or high school graduate with experience equivalent
• A minimum of 5-8+ years inside sales experience

• Strong Sales and customer service focus.
• Strong knowledge of all products offered at the branch.
• Ability to work cross-functionally with all levels of the branch.
• Ability to multitask and handle time sensitive information
• Excellent interpersonal and communications skills (verbal and written).
• Excellent time management and organizational skills.
• Excellent negotiation and conflict resolution skills.
• Ability to act with integrity and professionalism.
• Strong Microsoft Office skills – Excel, Word, etc.
• Expert proficiency experience with order entry / ERP / CRM systems)

Master Halco