Service Reliability Engineer
- Draper, UT
- $99,330-156,090 per year
- Permanent
- Full-time
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.The RoleAs a Service Reliability Engineer at Proofpoint you will develop a deep understanding of the various services and applications that come together to deliver Proofpoint’s next generation security products. You will contribute to the architecture to improve scalability, operability, service reliability, capacity, and performance. You will be responsible for provisioning, maintaining, and scaling our production services within server farms across multiple, world-wide data centers as well as AWS. We are looking for passion, curiosity, attention to details, taking pride in one's work, taking ownership, and having ideas and opinions. If you’re an enthusiastic team player who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, loves automation, then we want to talk to you.Your day-to-day
- Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams.
- Manage an international 24x7, multi-site production infrastructure powering the Proofpoint services, including deployment, maintenance, troubleshooting, performance tuning, and security.
- Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance.
- Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.
- Contribute to the evolving design and architecture of reliable and scalable infrastructure.
- First line of defense during working hours should any alerts or incidents arise.
- Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments, and ensure successful product rollouts.
- Participate in an on-call rotation and be willing to jump on escalated issues as needed.
- Demonstrable skills and 3-5 years’ experience managing, troubleshooting, and tuning Linux systems.
- A friendly and collaborative demeanor, working well with cross functional teams.
- Experience with industry-standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP. • Experience in management of a large distributed computing environment.
- Experience with virtualization – KVM, VMware vSphere, and/or OpenStack
- Excellent verbal and written communication skills.
- Experience with monitoring and alerting systems.
- Experience with industry-standard operational practices such as change management, incident management, and working in colocation datacenters.
- Experience with configuration management such as Puppet or Chef.
- Experience automating management of systems and applications using Perl, Python, or Ruby desired.
- Experience with load-balancing technologies – F5, Netscaler or similar desired.
- Experience with Kafka, Elastic Search, Cassandra, and MySQL desired.
- Experience with public cloud providers such as Amazon EC2 or Microsoft Azure. BS or in Computer Science, Engineering or related technical discipline, or equivalent experience required US citizenship required
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities