Skier Services Sales Team Lead - Winter 2025

Deer Valley Resort

  • Draper, UT
  • Permanent
  • Full-time
  • 2 hours ago
Seasonal (Seasonal)Classic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
  • Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
  • Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
  • Subsidized meals at Employee Dining Rooms offered for staff while on shift
  • Subsidized housing options available for seasonal full-time staff
  • Discounts for staff members at restaurants, shops, and service providers in Park City
  • Healthcare options are available for staff members
  • 401k plan with company match
PURPOSE OF POSITION: The Skier Services Sales Team Lead is responsible for supporting a team of guest-facing agents selling ski lessons, ski rentals, children's center activities, and lift ticket products at one or more of the resort's nine sales locations. They oversee accurate transaction booking and payment processing to ensure excellent guest service across the team.RESPONSIBILITIES:
  • Lead a team of agents that sell and process ski lessons, ski rentals, children's center activities, and lift ticket products
  • Assist, guide, and troubleshoot with agents in entering/updating guest information, selling products, and processing transactions
  • Oversee ongoing station balancing and troubleshoot out-of-balance situations
  • Communicate assigned daily duties, breaks, lunches, policy, and process updates/changes
  • Contribute to and oversee accurate and timely entering of enrollment & assumption of risks agreements by location teams
  • Handle guest problems and alert supervisory team of escalated guest situations
  • Attend and contribute to lead meetings
  • Participate in lead training sessions pre-season and in-season
  • Assist with pre-season new agent training and returning agent training sessions
  • Train agents in-season, in each location on a daily basis
  • Prepare and present staff evaluations and document ongoing performance in agent files to promptly communicate performance issues to the supervisory team
  • Mentor, develop, and motivate sales agents and new leads to promote growth and development
  • Maintain an operational clean and safe sales location, including supply stocking, organization/cleaning, and technology support
  • Assist with sales agent responsibilities when needed
  • Work closely and cooperatively with other resort staff
  • Rotate sales locations to meet business or training needs
  • Other duties as assigned
QUALIFICATIONS:
  • Experience in a guest service capacity
  • Previous sales and transaction processing experience a plus, preferably as a sales agent
  • Experience with resort systems, including DVSS and RTP|One
  • Proficient in Microsoft Office
  • Able to lift at least 25 lbs. on an occasional basis
  • Flexible schedule with availability to work weekends and holidays
DATES OF EMPLOYMENT:
  • Early November - mid-April
Deer Valley Resort is an Equal Opportunity Employer.

Deer Valley Resort