Onondaga One Stop System Operator - Onondaga Community College
- Syracuse, NY
- Permanent
- Full-time
Onondaga One Stop System Operator
Category: Grant Position
Subscribe:Department: Economic & Workforce Development
Locations: Syracuse, NY
Posted: Sep 4, 2025
Closes: Open Until Filled
Type: Full Time - 12 Months
Position ID: 192473ShareAbout Onondaga Community College:Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.Job Description:The One Stop System Operator (Operator) provides leadership and oversight of the One-Stop workforce development system in Onondaga County. Reporting to the Executive and Finance Committee of the OCWDB, the Operator ensures coordination among required One-Stop partners, alignment with the Onondaga County Workforce Development Area (OCWDA) Memorandum of Understanding (MOU), and compliance with the Workforce Innovation and Opportunity Act (WIOA). The Operator is responsible for ensuring that the CNY Works Career Center exemplifies the characteristics of a high-quality One-Stop Career Center, providing effective, customer-focused services to job seekers, workers, and businesses.KEY RESPONSIBILITIESSystem Oversight & Coordination
- Oversee integrated services within the Onondaga County Local Workforce Development Area in accordance with the New York State Career Center System and the local MOU.
- Serve as MOU Managing Partner to ensure effective and efficient service delivery, compliance with WIOA, and achievement of measurable outcomes.
- Develop and manage policies, procedures, and practices to ensure the One-Stop Career Center meets WIOA standards of:
- Customer-focused service
- Innovation and service design
- Systems integration and high-quality staffing
- Create clear systems standards, procedures, and processes
- Coordinate with partner programs to create and maintain a seamless, customer-focused referral system across WIOA programs.
- Develop and maintain a compendium of workforce services, criteria for access, and referral processes within the LWDA.
- Establish and maintain a universal release of information form to support data sharing across partners.
- Convene regular cross-agency staff meetings and trainings to align service delivery, improve referrals, and strengthen collaboration.
- Hold regular leadership meetings with MOU partners to review referral processes, performance outcomes, and recommend procedural changes.
- Monitor partner adherence to the MOU and provide notification of compliance issues to CNY Works, Inc.
- Identify opportunities for improved system design, customer outcomes, and referral quality.
- Establish partner performance goals and conduct quarterly and annual reviews.
- Strategize and implement improvements toward real-time referrals and high-quality workforce development outcomes.
- Facilitate communication and collaboration with city, county, and community agencies to maximize access to workforce services.
- Perform other duties as requested by CNY Works, Inc. and agreed to in writing.
- Bachelor's degree from an accredited college, university and foreign equivalency in public administration, education, workforce development, business, or a related field.
- Minimum of 5 years of experience in workforce development, program management, or related human services leadership.
- Strong organizational, communication, and facilitation skills.
- Demonstrated ability to collaborate across agencies and manage multi-stakeholder partnerships.
- Master's degree from an accredited college, university and foreign equivalency in public administration, education, workforce development, business, or a related field.
- Knowledge of WIOA regulations, workforce development systems, and partner program coordination.
- To be considered, please submit a resume and cover letter at time of application.
- The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
- Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.