IT Systems Engineer

• Bachelor's degree in Computer Science, Information Technology, or related field preferred

• 5+ years of experience in systems engineering or systems administration roles

• Strong experience with cloud platforms including AWS, Azure, and Google Cloud

• Demonstrated experience supporting and managing Microsoft and Apple ecosystems in an enterprise environment

• Experience with identity management systems, particularly Entra ID and JAMF Connect

• Proficiency with mobile device management platforms including JAMF, Intune, and Autopilot

• Excellent problem-solving skills with a methodical and analytical approach

• Strong communication abilities, including the capacity to explain complex technical concepts to non-technical staff

• Ability to work both independently and collaboratively in a team environment

• Excellent time management skills and ability to prioritize multiple tasks

• Commitment to continuous learning and staying current with evolving technologies

• Dedication to supporting HCZ's mission of breaking the cycle of generational poverty

• Advanced knowledge of Windows Server, Active Directory, and Microsoft 365 administration

• Strong understanding of macOS and Apple device management using JAMF

• Experience with Chromebook administration and Google Workspace

• Familiarity with networking concepts including TCP/IP, DNS, DHCP, and VPN technologies

• Knowledge of virtualization technologies (VMware)

• Understanding of security best practices, including access control, encryption, and threat mitigation

• Scripting abilities in PowerShell, Bash, Python, or other automation languages

• Experience with backup and disaster recovery solutions and practices

• Be well-versed in migrations of applications, code, and data onto cloud platforms.

• Design and implement solutions for streaming data ingestion and processing.

• Experience in Data Warehousing, Business Intelligence, application modernization, data lakehouse implementations, or Cloud projects.

• Design, implement, and maintain cloud infrastructure across AWS, Azure, and Google Cloud platforms
• Manage and support Entra ID (formerly Azure AD) authentication systems, group policies, and security configurations
• Configure, maintain, and administer JAMF Connect for Mac authentication, ensuring secure and seamless user experience
• Collaborate with the Systems Administrator to maintain and optimize JAMF, Autopilot, Intune, and Google for device management across Apple, Microsoft, and Chromebook environments
• Support and troubleshoot Microsoft 365 and Google Workspace email and collaboration services
• Implement and manage VMware virtualization technologies and server infrastructure
• Monitor system performance, capacity, and availability, and proactively address potential issues

• Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to understand data requirements and translate them into scalable data solutions

• Design and build data pipelines and ETL processes to extract, transform, and load data from various sources.

• Develop and maintain data models and schemas within Snowflake/Redshift to support efficient querying and analysis.

• Ensure data quality and integrity by implementing data validation and cleansing processes.

• Design, build, and optimize data pipelines using Snowflake and cloud tools.

• Implement ETL/ELT processes for data extraction and loading from various sources, including Qualtrics.

• Monitor data pipeline performance and troubleshoot issues.

• Create and maintain documentation.

• Evaluate emerging data technologies.

• Optimize Snowflake configurations.

• Collaborate with the infrastructure team to implement and maintain security protocols, access controls, and data protection measures
• Ensure systems adhere to organizational security policies and industry best practices
• Assist in developing and implementing disaster recovery and business continuity plans
• Collaborate with the Cybersecurity Specialist to conduct regular security audits and vulnerability assessments
• Stay current with emerging security threats and mitigation strategies

• Develop and implement automation solutions to streamline IT operations and reduce manual intervention
• Create and maintain system documentation, standard operating procedures, and technical guides
• Design and implement solutions that integrate our diverse technology platforms

• Provide technical support for complex system issues that escalate from other IT teams
• Work collaboratively with the Assistant Director of Infrastructure and other IT team members to develop and implement technology solutions
• Assist in training technical staff on new systems and technologies
• Contribute to the evaluation and testing of new technologies that may benefit the organization
• Participate in on-call rotation to provide after-hours support for critical systems when needed

• Microsoft certifications
• JAMF Certified Administrator or JAMF Certified Tech
• AWS Certified Solutions Architect or equivalent Google Cloud certification
• CompTIA Security+ or equivalent security certification

• Highly competitive base salaries
• Paid time off
• Employee referral bonus
• Career advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

Harlem Children's Zone