ServiceNow Architect
Corning
- Charlotte, NC Corning, NY
- $112,420-154,578 per year
- Permanent
- Full-time
- Accountable for ServiceNow platform, roadmap & integration strategy.
- Owner for Design/Optimization of Service Management Platform based on best practices.
- Define & develop standards and practices for maintaining the ServiceNow architecture model.
- Consulting Owner of Current Processes for Continuous Improvement and Governance.
- Responsible for ServiceNow Platform design, including integration strategy (e.g., utilizing infrastructure platform APIs via SOAP and/or REST APIs) and performance.
- Defines, guides, and supports the execution of technical governance processes (e.g., platform change review).
- Work closely with the development teams, participate in design and architecture reviews.
- Maintain technical specifications and documents, architecture diagrams, system documentation and manuals.
- Responsible for overall data integrity of the entire CMDB and leveraging their value.
- Supports remediation of configurations not aligned to ServiceNow best practices.
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security)
- Leads in developing standards and practices for maintaining the health of the ServiceNow platform.
- Bachelor's degree in an IT related field required.
- 7+ years of professional service management architecture experience.
- 3+ years with ServiceNow architectures in particular for ITSM, CMDB and preferably CSDM modules.
- ServiceNow Technical Architect certification required; Master Architect certifications preferred.
- Thorough understanding of the ServiceNow portfolio, platform architecture, and related technologies and dependencies.
- Experience with CMDB Health dashboard configuration, CMDB remediation, including duplicate and stale CI items.
- ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are preferred.
- Proficient with event management, service mapping, platform security and integration best practices.
- Understanding in the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management.
- Master's degree in IT related field preferred.
- ITIL 4 certification is an advantage.
- Remote
- Up to 10% travel
- Our monetary peer-to-peer recognition program is tied to our
- Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
- Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
- Professional development programs help you grow and achieve your career goals.