Senior Specialist - Package Implementation (ServiceNow ITOM Consultant)
LTIMindtree
- Charlotte, NC
- $98,015 per year
- Permanent
- Full-time
- Subject matter expert on the ServiceNow platform
- Expert knowledge on at least two process areas within the ServiceNow platform
- Expert level development skills on the ServiceNow platform
- Recognized expertise in own area within the organization
- Demonstrate deep expertise across multiple technologies
- Able to articulate trade-offs between architecture approaches
- Strong skills integrating ServiceNow with third party tools
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
- Strong ServiceNow ITOM implementation experience with discovery, event management, service mapping, and configuration management (CMDB).
- Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
- Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
- Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
- Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
- Should have good amount of knowledge on business flow following service now applications.
- Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B, etc.
- Install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
- Develop custom software solutions as required through scripting and software development.
- Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
- Advanced and current understanding of supported network monitoring connectors, such as SCOM, Netcool, SolarWinds and HPOM.
- Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Knowledge of networking concepts such as IP Addressing, Firewalls, ports
- Code and develop customized patterns, probes and sensors for Discovery and Service Mapping
- Strong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions
- Proficiency of ServiceNow administration, JavaScript and common scripting languages such as PowerShell highly (Preferred)
- Service Now System Administrator Certification - Must
- Service Now Implementation Specialist Certification (ITOM -Discovery/Event Management/Service Mapping) - Must
- Service Now Implementation specialist Certification ( Application Portfolio management) - Preferred.
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave