IT Support Specialist
- Orange County, CA
- Permanent
- Full-time
- Deliver technical assistance and support for all incoming inquiries and issues concerning computer systems, software, and hardware.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Diagnose and resolve issues related to hardware, software, and networks.
- Work collaboratively with the IT team to pinpoint and implement solutions that enhance system performance and efficiency.
- Contribute to the management and maintenance of the organization's network infrastructure, which includes switches, routers, and firewalls.
- Establish user accounts and permissions, ensuring the implementation of appropriate access controls and security protocols.
- Perform regular data backups to ensure data integrity.
- Aid in the procurement and inventory management of all IT equipment and software licenses.
- Provide training and guidance to staff on fundamental computer operations and software applications.
- Stay current with new technologies and industry trends, recommending potential upgrades to improve IT systems and processes.
- Maintain detailed documentation of technical procedures, system configurations, and troubleshooting steps.
- Focus on IT asset management and procurement.
- Fulfill other duties as assigned by management.
- An Associate degree in Information Technology, Computer Science, or a related field is required; a Bachelor's degree is preferred.
- Demonstrated experience in providing IT support and troubleshooting within a professional setting.
- Professional certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
- Familiarity with common hardware components, printers, and other peripherals.
- Proficiency with operating systems including Windows, iOS, and Android, as well as productivity applications like Microsoft Office.
- Exceptional troubleshooting capabilities for both hardware and software problems.
- Excellent verbal and written communication skills to articulate technical concepts to non-technical individuals.
- Strong attention to detail and effective problem-solving skills.
- The ability to multitask and prioritize effectively in a dynamic environment.
- Mandarin proficiency required, as support tickets and end users are mandarin speakers only.
- This position requires prolonged periods of sitting at a desk and working on a computer.
- The role may also involve standing or walking for extended periods, lifting up to 50 pounds, and performing repetitive motions.