UX Research Manager
- Memphis, TN
- Permanent
- Full-time
- Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams
- Prioritize the research roadmap in support of omnichannel experience strategies
- Guide the UX Research team to deliver a mix of strategic and tactical insights, in support AutoZone's customer and employee-facing digital products
- Contribute to strategic and executional research projects, including independent research contributions
- Provide insights that lead AutoZone's design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention
- Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors
- Deliver results that influence the decisions of leadership and enterprise stakeholders
- Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals.
- Bachelor's Degree required. Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience
- 7+ conducting end-to-end user research for software or web-based products or equivalent experience
- Experience managing research teams
- Experience with eCommerce
- Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, dscout and/or UserTesting.
- Must have experience communicating with product owners, business stakeholders, SEO, and Analytics.
- Extensive thought leadership on mixed-methods user experience research methods and strategies.
- Familiarity with all common quantitative and qualitative research methods including, in-product listening, intercept surveys, usability testing, information architecture testing, click tests, user journey maps, personas, ethnographic studies, field observations, heuristic analysis, user interviews, focus groups, A/B testing, etc.
- Must be able to successfully manage multiple strategic research initiatives spanning B2C, B2B, and employee end-to-end to identify user experience insights and prioritize opportunities to create an overarching UX Research roadmap.
- Must be able to independently perform all research related tasks in the research project lifecycle when needed: create research plan, create a testing plan, write a screener, create a survey, recruit, schedule and moderate tests and user interviews, produce both top-line results and research findings results, and effectively present and share results.
- Must possess excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights.
- Must possess excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders.
- Must have excellent time, people, and project management skills
- Must be highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools.
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement