Temp Resident Coordinator-CWSP Mt. View P/T
HomeFirst
- Mountain View, CA
- $24.27 per hour
- Temporary
- Part-time
- Responsible for the care, safety and supervision of program participants and guests
- Perform basic safety and security checks for participants
- Implement and enforce HomeFirst guidelines and site rules
- Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
- Check guests into and out of the facility using the Homeless Management Information System (HMIS)
- Document all notes of services provided into HMIS within 3 business days
- Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
- Work with participants to execute their personalized housing plan
- Provide direct guest support with developing, updating, and reassessing housing plans
- Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
- Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
- Adhere to HomeFirst's service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
- Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed
- Provide information, referrals, housing resources, and program support to program participants
- Distribute clothing, linens, toiletries, and any other items supplied by the program
- Restock program supplies and submit supply order request in a timely manner
- Provide general site set up, clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner
- Conduct shelter floor, facility, and perimeter checks
- Assist with set-up and break-down daily and for any special events or activities
- Complete and file all paperwork in a timely manner
- Maintain professional conduct, attitude and appearance
- Communicate to and delegate tasks to next shift
- Maintain confidentiality regarding clients, personnel and other internal agency affairs
- Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
- Maintain compliance with agency/ site policies and procedures
- Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
- Commit to treat each guest with respect and dignity
- Demonstrate conflict resolution skills
- Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
- Assist with office-related tasks as needed
- Attend all mandatory meetings, workshops, and trainings
- Perform other general duties as assigned
- Experience supporting unhoused populations and or individuals in social services programs
- Lived experience OR understanding of and sensitivity to the needs of the unhoused population
- Fluent in Microsoft Office Suite
- Proven ability to develop client service or housing plans
- Ability to work with people of diverse social backgrounds, strong interpersonal skills
- Strong written and oral communication skills
- Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems
- High level of flexibility and ability to prioritize appropriately
- Work effectively within a team
- Strong sense of accountability
- Strong customer service skills
- Ability to multitask efficiently
- Advocacy and case management skills
- Knowledge of local social service resources/providers
- Effective problem-solving skills
- Demonstrate strong leadership skills
- Excellent organizational skills and ability to complete tasks
- Reliable; excellent punctuality and attendance for scheduled work shifts
- Ability to work flexible hours, especially nights, weekends and overnights. Must be available by telephone, on-call, and as needed during employee's scheduled availability
- Able to take initiative and work independently and productively with minimal supervision
- Ability to meet deadlines and complete multiple tasks in a timely manner
- Ability to maintain professional conduct, attitude, and appearance at all times
- Must be able to work under pressure, handle stressful situations, and maintain flexibility
- Able to perform sedentary work;
- Able to lift up to 30 lbs. on occasion;
- Ability to use keyboard and read computer screens for extended periods;
- Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;