Virtual Learning Spaces Specialist (4505C), Haas School of Business
University of California
- Berkeley, CA
- Permanent
- Full-time
- Operates Virtual Classrooms, including live streaming technologies, to facilitate live online classes and events.
- Assists Faculty during sessions to perform instructional activities, breakout rooms, communicates with remote and in-person guests.
- Troubleshoots technology issues promptly within the session for both faculty and students.
- Coordinates maintenance of Virtual Classrooms with vendors, Senior AV Engineer, and campus partners.
- Performs software updates, hardware replacement, and upgrades in virtual classrooms
- Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities.
- Provides consultative advice to clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation.
- Advises users on technical options.
- Plans and consults regarding the installation of new equipment and equipment upgrades.
- Applies appropriate data collection methods to develop technical requirements for events and instruction.
- Develops standards, processes, and procedures to ensure consistent service delivery to clients.
- Develops user documentation, process improvements, or system design requirements.
- Coordinates special programs and projects in the AV or instructional technology field, including media production, teaching with technology, or web distribution.
- Works with a wide variety of media technologies, networks, and computer hardware and software, applying appropriate solutions to non-standard problems.
- Applies project management concepts in combination with AV IT policies and procedures in determining technical support work flow.
- Evaluates external content for compliance with unit and content posting standards.
- Assists in researching and evaluating new technologies.
- Develops and provides training as needed based on consultation with users and their understanding of AV technologies.
- Other duties as assigned
- Embraces the principle of being a "student always" by engaging in opportunities for training, workshops, seminars, continuing education pertinent to the position, or at the suggestion of the supervisor.
- Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, and belonging (DEIB) within the unit and at Haas.
- Engages in ongoing education to promote diversity, equity, inclusion & belonging by completing University sponsored certifications & training sessions (Ie: MEP Workshop, Implicit Bias Certification, LinkedIn Learning workshops, and other workshops & seminars offered by the University or Haas, as they are made available) or by engaging in external seminars & resources related to DEIB.
- Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself.
- Demonstrated ability to work with others from diverse backgrounds.
- Thorough customer service and consultative skills to identify and implement required technology solutions.
- Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems.
- Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements.
- Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
- Demonstrated effective interpersonal and communication skills.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Knowledge of computer, media, and networking technology.
- Skills to determine priorities based on knowledge of work area.
- Self-motivated and works independently and as part of a team.
- Demonstrates problem solving skills.
- Able to learn effectively and meet deadlines.
- Must be available to work up to 10 pm Monday-Friday with occasional weekends.
- Excellent interpersonal skills, demonstrating a desire to promote diversity, equity, inclusion and belonging to establish and maintain positive & professional working relationships with colleagues, students and team members.
- Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself.
- Demonstrates an understanding of and commitment to diversity, equity, inclusion, and belonging in a business, organization or public university setting.
- Bachelor's degree in related area and/or equivalent experience/training.
- Experience with Barco WeConnect communication platform including, operation, maintenance, and troubleshooting.
- Experience with Zoom communication platform including, operation and troubleshooting.
- Experience with Crestron and Biamp systems.
- Experience in Higher Education/Executive Education environments.
- To apply, please submit your resume and cover letter.
- This is not a visa opportunity.