Contracts Service Delivery Manager

Kforce

  • Doral, FL
  • $25.00-35.00 per hour
  • Contract
  • Full-time
  • 13 days ago
Kforce has a client that is seeking a Contracts Service Delivery Manager in Doral, FL. Summary: We are seeking a detail-oriented Contracts Service Delivery Manager with a strong background in Managed Service Provider (MSP) oversight to join our team. The ideal candidate will serve as the primary liaison between our organization and the MSP, managing the full lifecycle of vendor contracts and ensuring delivery aligns with agreed-upon Service Level Agreements (SLAs) and performance expectations. This role will work closely with internal stakeholders and the MSP to drive accountability, continuous improvement, and exceptional service delivery. Responsibilities: Service Delivery Management:
  • Provide MSP oversight, ensuring that disruptions to service are resolved quickly and with minimal impact to users
  • Ensure problem trends are analyzed, and actions are taken by the MSP to document and eliminate the root cause
  • Proactively identify opportunities to optimize processes, implement new technologies, and enhance service delivery efficiency
  • Bachelor's degree
  • Master's degree
  • Project Management Professional (PMP)-PMI
  • Information Technology Infrastructure Library (ITIL)
  • 3+ years of experience in technical problem management
  • 3+ years of experience in Operation Support and/or Service Delivery
  • 3+ years of experience collaborating with vendors on operations/support and meeting SLA's
  • 3+ years of experience collaborating with cross-functional teams to achieve common goals and drive results
  • 3+ years of experience in various SDLC methodologies (i.e. Agile, Hybrid, Waterfall, etc.) and project management practices
  • 1+ years of experience in the cruise and/or travel industry
  • Good communication, collaboration, time-management, and organizational skills
  • Good verbal and written communications in English
  • Analytical and detailed oriented
  • Ability to build positive and productive relationships with vendors
  • Ability to effectively collaborate with technical engineers and architects
  • Ability to learn new technologies and concepts
  • Ability to work with minimal supervision and within a team
  • Ability to meet deadlines
  • Flexibility to adjust to changing priorities and deadlines
  • Proficiency in MS Office products
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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