Air Operations Agent III
- Torrance, CA
- Permanent
- Full-time
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
- Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems, and work to resolve customer issues.
- Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Other duties and responsibilities will be assigned as business demands deem necessary.
- A team player who works well with others – being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
- Associates Degree or equivalent
- 4-6 Years Freight Forwarding experience preferred
- Dangerous Goods Certification preferred
- Certified CargoWise Specialist CCO required
- Certified CargoWise Specialist, CCS preferred
- Proficiency Knowledge of CargoWise
- Advanced math & geography skills.
- Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
- Ability to recommend solutions to common problems.
- Strong organizational and time management skills.
- Advanced knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
- Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
- Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
- Proficiency with using MS Office
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
- Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
- Responds promptly & professionally to customer needs and solicits feedback to improve performance.