Job Title:Location: Longmont, COSalary Range:IntroductionJoin our team in Longmont, CO, a vibrant city known for its stunning natural beauty and thriving tech community. This opportunity allows you to work in a dynamic environment where your expertise will contribute to the seamless operation of audio-visual services.Required Skills & Qualifications
Applicants must be able to work directly for Artech on W2
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Client Teams Rooms, and Poly Endpoints, Zoom video conferencing.
MVS System Administration (Multiple Virtual Storage): Experience with MVS is IBM’s mainframe operating system.
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
Bachelor's degree in computer science, Information Systems, or a related field, or equivalent work experience.
Typically has 8 to 10 years of related work experience.
Advanced technical knowledge of setting up, installing, and troubleshooting connections for audio-visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
Basic understanding of networking and network protocols.
Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
Preferred Skills & Qualifications
Experience with c-suite interaction.
Calm and collected in a fast-paced environment.
Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets.
Day-to-Day Responsibilities
Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
Process service requests within the Video and Event Services area.
Schedule, setup, and disconnect video conferences for internal and external meetings.
Collaborate with operations and support teams to provide direction support, streamline processes, improve efficiencies, and enhance the overall user experience.
Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
Company Benefits & Culture
Inclusive and diverse workplace where all individuals are respected and valued.
Opportunities for professional growth and development.
Supportive team environment with a focus on collaboration and innovation.
