Cashier/Receptionist - Part Time - Mon & Tues 3-7pm & Sat 10am-5pm

• Schedule: Monday & Tuesday, 3-7pm, and Saturday 10am-5pm
• Compensation: $16.50 per hour, PLUS monthly BONUS opportunity (after 90 days)

• We have an amazing team, great culture and awesome customers!
• You will be the face of the company with the opportunity to see repeat customers and build great customer relationships!
• This is an entry level position that offers the opportunity to gain customer and administrative experience!

• Answers inbound calls and assisting the customer by transferring calls, providing general information, etc
• Receives payments from customers for sales, service and parts
• Files all necessary paperwork, completing administrative projects, etc.
• Collects, sorting and distributing inter-company mail
• Completes general "housekeeping" tasks such as sanitization of the lobby/cashier offices
• Provides excellent customer service by addressing customer complaints, answering questions and making sure they are comfortable

• Customer service experience is required, reception AND cashiering experience are highly preferred
• Must have exceptional patience, great phone manners, be dependable and have a positive attitude
• Must be at least 18 years of age, eligible to work in the US, and be able to pass a drug screen

• A fantastic work environment with state of the art technology and TONS of opportunity for advancement!
• 401(k) retirement plan (with profit sharing & employer match)
• Discounts on CARS, parts, service!
• A chance to participate in fun employee events and meaningful community service events throughout the year
• This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
• See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE

• Ensuring customers, both in store and on the phone, are comfortable and enjoying their stay at Hoselton (actively offer; coffee, cookies, and kids kits, etc.).
• Cashiers must be logged into the phone system at all times, the only exclusions would be for a customer need.
• Answering phone calls in the manner instructed.

• This will include but is not limited to; using scripts that have been provided, warm transferring calls, and asking if voicemail is “ok.”
• Routing incoming calls to the appropriate extensions.
• Providing basic information to callers and taking thorough messages as necessary.
• Completing all applicable filing during their shift.
• Receiving cash, checks, drafts and credit card payments from customers and provide them with a receipt or invoice and properly record the transaction in the dealership's computer system and cash register.
• Handling customer complaints with integrity and poise; referring the complaining customer to the appropriate individual for further communication.
• Handling distribution of petty cash for the complex (Toyota store only).
• Distributing inspection stickers to service personnel as needed.
• Collecting, sorting and distributing inter-company mail.
• Performing general housekeeping duties, such as taking care of plants and straightening magazines, vacuuming or sweeping the area, as well as picking up any toys that have been left out.
• Maintaining coffee and supply inventory and reporting to manager or Lead Cashier for ordering purposes.
• Helping with various mailing and other administrative projects.
• Perform other duties and responsibilities as needed.

• Adhere to Company Policies and Procedures, including the dress code.
• Cashiers are not to have cell phones at their desk, if a cashier must take a personal call they must notify the Lead Cashier.
• Perform duties as workload necessitates.
• Maintain a positive and respectful attitude.
• Communicate regularly with supervisor about department issues verbally and/or in written form.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time prepared to perform duties of the position.
• Strive for harmony and teamwork within the department and between other departments.
• Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions.
• Listen actively to understand others completely.
• General housekeeping – maintaining a clean and efficient work area free of debris and clutter.

• High School diploma required
• Ability to multi-task and prioritize workload
• High motivation, work ethic, and enthusiasm
• Professional appearance and attitude
• Must possess excellent verbal and written communication skills
• Some computer knowledge and/or experience
• Must be at least 18 years of age and eligible to work in the U.S.
• Must be able to pass a drug test

• Stand, walk, sit
• Use hands to handle cash, use the phone, computer mouse and keyboard, etc.
• Bend, stretch, and reach with arms and legs
• Climb, balance, stoop, kneel, crouch
• Talk, hear and smell
• Lift and move up to 20 pounds
• Vision requirements include: closeness, distance, peripheral, depth perception and the ability to focus
• Use physical and manual dexterity
• Ability to sit for a long period of time in an office chair
• Use computers and office equipment as part of their daily functions
• May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)

Hoselton Auto Mall