Corporate Vice President - ServiceNow Lead Developer
- Glide, OR
- Permanent
- Full-time
- Solution Design & Development
- Lead the design, configuration, and customization of ServiceNow applications across ITSM, ITOM, VR, and SAM.
- Develop workflows, business rules, UI policies, client scripts, and system integrations.
- Ensure solutions are scalable, secure, and compliant with enterprise architecture standards.
- Platform & Module Expertise
- Drive implementation and enhancements of ITSM modules (Incident, Problem, Change, Knowledge, Request).
- Build ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health improvements.
- Implement Vulnerability Response integrations with security tools to streamline prioritization and remediation.
- Lead SAM initiatives including license reconciliation, compliance tracking, and asset optimization.
- Integration, Cloud & Automation
- Design and deploy integration with third-party systems (e.g., CMDB, monitoring tools, security scanners, HR platforms).
- Leverage AWS and Infrastructure as Code (IaC) with Terraform to support scalable ServiceNow integrations and deployments.
- Automate processes to improve efficiency and reduce manual interventions.
- Quality Assurance & Support
- Enforce code quality through peer reviews, testing, and adherence to best practices.
- Troubleshoot and resolve complex technical issues, providing Level 3 support as needed.
- Maintain documentation for developed solutions and system configurations.
- Leadership & Collaboration
- Act as a technical lead and mentor for ServiceNow developers.
- Partner with stakeholders, business analysts, and architects to translate business requirements into effective technical solutions.
- Promote and enforce ServiceNow best practices, standards, and governance.
- Experience & Expertise
- 10+ years of ServiceNow development experience with at least 3+ years in a lead/architect role.
- Strong expertise in ITSM, ITOM, SAM, and Vulnerability Response modules.
- Proven track record of delivering enterprise-scale ServiceNow solutions.
- Technical Skills
- Proficiency in JavaScript, Glide API, AngularJS, HTML, CSS, and REST/SOAP integrations.
- Strong knowledge of ServiceNow Flow Designer, Integration Hub, and MID Servers.
- Experience with CMDB design, health, and governance.
- Familiarity with ITIL processes and enterprise architecture frameworks.
- Hands-on experience with ServiceNow Generative AI capabilities (Now Assist, GenAI-powered Virtual Agent, AI-driven recommendations, workflow automation).
- Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC).
- Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (ITSM, ITOM, SAM, VR).
- ServiceNow Certified Application Developer (CAD).
- Exposure to ServiceNow Generative AI certifications/capabilities is highly desirable.
- Soft Skills
- Excellent problem-solving, analytical, and troubleshooting abilities.
- Strong leadership and mentoring capabilities with the ability to guide a development team.
- Effective communication and collaboration skills with both technical and non-technical stakeholders.
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. to learn more about New York Life's leadership in this space.Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the page of .Visit our to see how our employees and agents are leading the industry and impacting communities.Visit our to learn more about how our company is constantly evolving to meet our clients' and employees' needs.Job Requisition ID: 92380About NY Life Insurance CompanyDiversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.You are our future, and we commit to investing in you accordingly.Visit our to see how our employees and agents are leading the industry and impacting communities.Visit our to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.