ASM Global has five openings for Box Office Ticket Sellers to join our team at the Tacoma City Theaters in downtown Tacoma, Washington. The Tacoma City Theaters include the Pantages Theater, the Rialto Theater, and Theatre on the Square. The Box Office Ticket Seller will be under the direct supervision of the Box Office Manager.The Ticket Seller is responsible for selling tickets to the public from the box office using the Ticketmaster ticketing system, providing general information to guests about our venues, and scanning tickets during events. Ticket sellers are expected to maintain accuracy when handling all financial and ticketing transactions.This position requires working during events, which occur mostly in the evening and on weekends. Candidates must be able to work flexible hours including days, evenings, weekends and/or holidays on an event-by-event basis. This position can be scheduled for up to 20 hours per week. Due to the nature of live event scheduling, it is possible this position will offer less than 20 hours per week on a regular basis.Duties and ResponsibilitiesProcess ticket sales and Will Call tickets for eventsAbility to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactionsAnswer the box office phone line and provide accurate information concerning events, tickets, venue information, parking information and schedules of upcoming eventsFamiliarize self with the different venue layoutsAccurately scan tickets at entry doors during eventsHandle credit card transactions responsibly and accuratelyMaintain accurate ticket transaction recordsFollow physical safety procedures and report deficiencies to supervisorsFollow all policies and procedures for Box Office operationsPerform clerical functions to support Box Office operationsClean box office area at end of shiftProvide support to managers and supervisors as needed within the Box OfficeMinimum QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.English language fluency, written and verbal, requiredMust be 21+ years old to applyEvening, weekends and holidays work availability; no minimum number of hours per week is guarateedAbility to be at the assigned work location at the scheduled timeAbility to meet high standard of cleanliness and appearanceAbility to work independently or with a teamEducation and/or ExperienceHigh school diploma/GEDExperience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers is preferredExperience in a direct customer service roleExperience in a live performance venue is preferred but not requiredSkill and AbilitiesAbility to pass a standard background checkOrganizational skills required to maintain transaction recordsComputer competency required to search availability of tickets, fan order information, and complete transactionsOther QualificationsMust have reliable transportation to and from work, including late evening and weekend hours. Transportation and/or parking cost is not reimbursed and is the responsibility of the employee.Physical and Environmental RequirementsPosition requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, credit/debit cards, and receiptsPosition also requires the ability to lift and/or move up to 25 poundsWork EnvironmentThe noise level in the work environment is usually moderate, however, during events, the noise level may be loud. Employer provides ear protection upon requestReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this jobCompensationHourly Rate: $17 per hourOvertime: time and one half paid for weekly hours over 40Sick leave paid in accordance with Washington state lawThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
