Corporate IT Support Engineer / Desktop Support Tier 2

Vaco

  • Memphis, TN
  • $60,000-70,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Vaco is actively seeking a Technology Support Engineer for a direct-hire position with our client in Memphis.This is a rare opportunity to join an extremely stable and nationally respected organization that is a leader in their field.Primary FocusThis position provides concierge-level technical support to internal employees in a high-demand corporate environment, ensuring seamless use of technology to drive mission-critical operations and achieve strategic business goals.The ideal candidate will bring diverse experiences with modern Windows M365 environments, device hardware, cybersecurity best practices, scripting / automation, and foundational networking concepts. Familiarity with enterprise mobility and device management is also preferred.As a member of the executive technology support team, this position will work in close partnership with infrastructure engineers and cross-functional IT teams to maintain responsive, secure, and efficient end-user systems.Key Responsibilities:
  • Provide frontline support for desktop software and hardware, including troubleshooting access issues, password resets, network connectivity, printer configuration, and mobile device support.
  • Respond to and resolve incidents involving email, permissions, backups, security alerts, and system performance.
  • Assist in equipment setup, software rollouts, asset deployment, and periodic system upgrades.
  • Participate in team-led projects, end-user training sessions, and company-wide IT initiatives.
  • Occasional after-hours project work and routine on-call support will be required.
Requirements & Skills:
  • Minimum of three years experience in a Tier 2 support role with proven ability to resolve client-side technical issues.
  • Exceptional communication skills and a service-oriented approach, with proven ability to support end users at all levels, including executive leadership.
  • Skilled in scripting to automate administrative tasks, streamline system management, and enhance support efficiency in Windows environments.
  • Comfortable working both independently and collaboratively in a fast-moving, service-oriented environment.
  • Willingness to learn specialized and proprietary applications.
Additional Details:
  • Engagement Type: Perm / Direct-Hire
  • Start Date: Immediate
  • Location: East Memphis / Onsite
  • Target Compensation: $60,000 - $70,000, based on skills and experience
  • Engagement Status: No form of employment considerations or sponsorship are being offered.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco