Auto Physical Damage Claims Senior Appraiser

Westfield Center, OH
Permanent
Full-time

16 days ago

Job Category: ClaimsJob Description:Job SummaryThe Auto Physical Damage Claims Senior Appraiser works within specific limits and authority on automobile physical damage (APD) and specialty equipment claim. The role appraises, analyzes, negotiates, and settles Auto Physical Damage (APD) and specialty equipment claims requiring physical inspection while delivering quality customer service in a high volume, low to moderate technical complexity work environment. Westfield Auto Claims resolves first and third party personal and commercial auto claims involving auto physical damage, specialty loss equipment, and auto-related injury claims.Job Responsibilities

Resolves Auto Physical Damage (APD) claims, including specialty equipment, with insureds and claimants and appraises assigned claims using approved estimation methods, determines damages, and negotiates settlements with insureds, claimants, and repair facilities.
Ensures customer service excellence and is responsible for the customer, agent and claims professional experience associated with assigned claims.
Investigates to obtain relevant facts concerning damages, including fraud and prior damage and obtains agreed repair prices and/or total loss settlement figures with insureds, claimants, and repair facilities.
Inspects damaged vehicles to determine and evaluate parts and labor to establish an accurate repair assessment and determines actual cash value and salvage value of total loss units.
Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, claims professionals, vendors, and repair facilities.
Assists leader with reinspection and/or training of other claims professionals and acts as liaison with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, company employees, and repair facilities.
May travel on short notice for catastrophe storm team duty or other daily driving duties as assigned.
For field roles only: Travels as often as needed including regular utilization of assigned fleet vehicle in order to cover assigned territory.

Job Qualifications

3-5 years of experience in APD Claim Handling or a related field.
Bachelor's degree in Business Administration or a related field and/or commensurate experience.
For field roles only: Valid driver's license and a driving record that conforms to company standards.

LocationRemoteLicenses and Certifications

Adjuster License (preferred)
Associate in Claims (AIC) (preferred)

Behavioral Competencies

Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Nimble Learning
Build Effective Team
Business Insight
Develops Talent
Directs Work
Ensures Accountability
Manages Complexity

Technical Skills

Claims Adjustment
Claims Auditing
Claims Resolution
Claims Review
Fraud Detection
Information Systems
Financial Controls
Data Analysis and Reporting
Insurance Industry Knowledge
Insurance Regulatory Compliance

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.About Us:Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Westfield Insurance

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