Manager Patient Access - Women's and Children's Hospital (Full Time, Days)

• Perform patient registration function when needed to ensure wait times are kept to a minimum.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration.
• Provide continuous training for and communicates changes to existing employees.
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels.
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service.
• Work closely and professionally with outside agencies on special projects developed by the corporate office.
• Interview, hire, evaluate, and counsel Patient Access staff members.
• Perform evaluations in a timely manner.
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees.
• Review the quality of patient registration documents on a daily basis.
• Process all paperwork in a timely manner.
• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner.
• Complete monthly reports for the Director
• Responsible for Dept. Operations Report, FTEs and Operating budgets
• Staff and order supplies according to budget guidelines and department needs.
• Ensure all Patient Access personnel policies are followed.
• Ensure all Patient Access Policies and Procedures are adhered to.
• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
• Maintain a clean MPI on Meditech and works closely with HIM on a daily basis.
• Maintain QA statistics and reports.
• Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established SSC standards. If daily reports are worked by a centralized unit, the manager is responsible for working with the reports unit to ensure accounts are worked timely.
• Act in the capacity of Director in his/her absence.
• Contribute to A/R goals for patient registration.
• Conduct monthly staff meetings and in-services for all responsible areas.
• Work closely with Market Financial Coordinator for updates and testing for HIS Systems.
• Assume on-call responsibilities to ensure adequate staff and problem solving.
• Update collection system and requests rebill if appropriate.
• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach.
• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Functional Standards Adherence
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
• Other duties as assigned.

Franciscan Missionaries of Our Lady Health System