Summary Salary: $24.00 - $26.00/hour + bonus opportunity Team: Repair Services Location: United States - Fort Lauderdale Service CenterAbout Us:Dyson is a global technology enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people.Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office in Ann Arbor, Michigan.We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store's across the country.About the Role:Our Customer Service team forms a direct link between the business and Dyson owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.Responsibilities:Track and monitor key performance indicators including Net Promoter score measurements to ensure high customer satisfaction levelsWork alongside center staff to repair products and help customers as neededIdentify and capture sales opportunities with new and existing customers to drive revenue and achieve conversion ratesHandle and resolve escalated service, repair and customer issuesMeet or exceed key performance indicators of service levels within service locationArrange and manage site schedule to ensure optimal coverageSupervise P&L, including shipping and labor costs, keeping within budgetMaintain a safe work environment by conducting daily quality assurance assessments and reviewsCollaborate to develop new product training and continued product knowledgeEnsure all process activity is communicated and Dyson service levels are understoodContinually evaluate training needs and opportunities to best support consumer repairs within the service centerManage point of sales system and reporting functionsCapture and report any emerging product reliability and safety issuesSubmit weekly required reports on service activities within the service centerGain an understanding of the Dyson brand and uphold its integrityAbout You:3+ years product servicing and/or hands on repair experience preferredExperience troubleshooting product faults and providing proper resolutionExperience analyzing numerical data to create action plansExperience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plusAbility to supervise a small staff and manage P&L functionsAbility to build and maintain strong relationships with people at all levels of a businessAbility to work a flexible schedule including weekends, select holidays and required overtimeAbility to lift and move up to 50 lbs.High School Diploma or equivalent requiredMust be at least 18 years of age.Benefits:At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.Financial benefits:401K with up to a 4% matchCompany paid Life Insurance and AD&DFlexible Savings Account (FSA) and Health Savings Account (HSA)Lifestyle benefits:Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation TimePre-tax Commuter Benefits (applicable areas only)Generous Child Care Leave ProgramWellness ProgramEmployee Assistance ProgramGenerous Dyson Product DiscountsHealth benefits:Multi-Level Healthcare Coverage OptionsVision & Dental CoverageCompany paid Short-Term and Long-Term DisabilityDyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Posted: 03 September 2025
