Front Office Supervisor
Wyndham Deerfield Beach Resort
- Deerfield Beach, FL
- Permanent
- Full-time
- Ensure front desk staff are providing excellent customer service.
- Oversee the daily operations of the front desk.
- Handle escalated customer complaints.
- Train and mentor front desk staff.
- Monitor front desk performance and develop improvement strategies.
- Handle check-ins, check-outs, and reservations.
- Oversee the accurate and timely processing of payments.
- Monitor and maintain the security of front desk area.
- Ensure adherence to all company policies and procedures.
- Monitor inventory of supplies and order restocking when needed.
- Collect feedback from customers regarding their experience.
- Maintain a safe, secure, and comfortable environment for customers.
- Bachelor's degree in hospitality management or related field
- At least 3 years of experience in a hospitality or customer service role
- Knowledge of hotel operations and procedures
- Excellent customer service skills
- Outstanding interpersonal and communication skills
- Ability to multi-task and prioritize tasks
- Ability to work well under pressure
- Ability to handle difficult customer situations
- Familiarity with computer software programs such as Microsoft Office, Opera, and Fidelio
- Strong organizational and problem-solving skills
- Ability to work independently and as part of a team
- Ability to maintain a professional demeanor in all situations