Inside Sales Representative - Indianapolis
Springfield Electric Supply Company
- Indianapolis, IN
- Permanent
- Full-time
- Interacts with customers via phone to sell products and services, to assist customers in their selections, and to provide price and availability information.
- Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate.
- Monitors job queues and takes appropriate action to troubleshoot and resolve items.
- Processes direct material return information and requests vendor returns.
- Enters credits generated by vendor pricing adjustments, shipping adjustments, etc.
- Prepares small quotes for customer projects and documents appropriately.
- Conducts customer follow-up on all quotations in an attempt to secure the order.
- Successfully interprets specifications and reads electrical blueprints.
- Answers and manages incoming phone calls, including checking and responding to voice messages.
- Monitors and responds to electronic messaging (Outlook & Eclipse) in an appropriate and timely manner.
- Maintains an accurate follow-up system for actively tracking promises made to customers and expediting deliveries to assure that materials are delivered as scheduled.
- Provides customer with appropriate product and substation information to assure customer is equipped with the knowledge needed to make an informed purchase.
- Resolves customer concerns.
- Develops product knowledge and understands product applications.
- Maintains current knowledge of products inventoried, including appropriate product substitutions.
- Develops and maintains appropriate manufacturer contacts.
- Negotiates special pricing contracts and accurately documents.
- Exchanges customer needs information in a timely fashion with necessary departments.
- Supports other branches in their efforts to secure and facilitate customer orders.
- Ability to perform basic mathematical functions/calculations.
- Demonstrated ability to communicate clearly in written and verbal formats.
- Demonstrated time management and organizational skills, including ability to plan and manage competing priorities.
- Proven attentiveness to detail coupled with problem analysis and resolution skills.
- Proven proficiency in data entry and 10-key pad.
- Proven proficiency in general personal computer applications, as well as in the use of Microsoft Office software.
- High School diploma or equivalent, with secondary or post-secondary coursework concentrated in sales/marketing, or equivalent on the job experience as determined by Springfield Electric.
- At least two (2) years of electrical or distribution experience and/or product and application knowledge.
- Ability to sit for prolonged periods of time.
- Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time.
- Ability to occasionally climb a ladder and step stool.
- Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email .EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, .Pay Transparency Non-Discrimination Provision
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