Manager, Salesforce Solutions Engineering

Western Governors University

  • Phoenix, AZ
  • Permanent
  • Full-time
  • 1 month ago
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Management Technical 714Pay Range: $148,100.00 - $244,400.00Job DescriptionPosition SummaryAre you a passionate Salesforce leader ready to architect change at scale? At WGU, we’re not just maintaining systems—we’re reinventing how we use Salesforce to drive student success.As the Senior Manager of Salesforce Solutions Engineering, you’ll lead a dynamic, cross-functional team of 15 developers and admins to design, implement, and optimize Salesforce systems that support nearly every part of our student journey. With 70% of our tech stack intertwined with Salesforce, this isn’t just another management role—it’s a high-impact leadership opportunity where your technical acumen and people-first mindset will help shape the future of digital education.WGU is a nonprofit, accredited online university serving over 150,000 students nationwide. Our mission is to improve lives by expanding access to affordable, workforce-relevant education. As a tech-forward institution, we leverage platforms like Salesforce to reimagine how students engage with higher education—from recruitment through alumni success.This is a hybrid role based in Phoenix, AZ, requiring 4 days per week onsite and 1 day remote.Essential Functions and ResponsibilitiesStrategic Leadership
  • Own and evolve WGU’s Salesforce platform strategy, ensuring alignment with our digital transformation roadmap.
  • Identify opportunities for platform innovation that drive efficiency, scalability, and student success.
Team Management
  • Manage and mentor a team of 15 (7 admins, 8 developers), fostering high performance, collaboration, and continuous growth.
  • Lead execution of high-impact projects like Forms Assembly migration and the Next Generation Learning Experience (NGLX).
Salesforce Architecture & Optimization
  • Oversee the implementation and optimization of Salesforce solutions including Education Cloud, Marketing Cloud, and Experience Cloud.
  • Ensure robust integrations with SIS, LMS, and third-party tools such as Mulesoft and Informatica.
  • Uphold data governance, compliance, and platform security standards (e.g., FERPA).
Cross-Functional Collaboration
  • Serve as a strategic partner to Product, Engineering, Enrollment, Student Services, and Advancement.
  • Translate cross-departmental business needs into scalable technical solutions.
Governance, Reporting & Continuous Improvement
  • Establish frameworks for change management, user access, and data integrity.
  • Support dashboard and report development to enable strategic decision-making across departments.
Knowledge, Skills, and Abilities
  • Strong architectural understanding of Salesforce and related tools.
  • Proven ability to coach and grow engineering talent.
  • Excellent communication skills across technical and non-technical teams.
  • Confident navigating complex, cross-functional relationships in a matrixed environment.
  • Strategic thinker and problem solver with a strong sense of ownership.
QualificationsMinimum Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 10+ years of progressive experience in Salesforce application development and leadership, including:
  • 5+ years of experience leading technical teams
  • 5+ years of hands-on Salesforce development, architecture, or system administration
  • Strong proficiency in object-oriented programming (e.g., Java, RESTful APIs, XML).
  • Experience with Oracle or SQL.
  • Experience integrating third-party tools such as Mulesoft and Informatica.
Preferred Qualifications
  • Master’s degree in a relevant field.
  • Salesforce certifications (e.g., Admin, Platform Developer, Architect).
  • Experience in higher education, edtech, or mission-driven environments.
  • Familiarity with Education Cloud, Marketing Cloud, and Experience Cloud.
# LI- VB1Why Join WGU?WGU is one of the largest nonprofit online universities in the U.S., focused on transforming the student experience through accessible, affordable education. In this role, you’ll lead one of the most impactful Salesforce teams in higher ed—empowering learners nationwide while growing a strategic and modern platform at scale. Join us and be part of something bigger.Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Western Governors University