Manager, Patient Enrollment (Remote)

TimeDoc Health

  • Port Saint Lucie, FL
  • $80,000 per year
  • Permanent
  • Full-time
  • 25 days ago
  • Apply easily
About TimeDoc Health:Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!Who you are:You are an innovative leader, who has a proven track record of leading teams that deliver high quality enrollments. You are a strategic and operational thinker with strong active listening and critical thinking skills that enable you to understand processes and motivate your team. You are naturally competitive and have a strong desire to succeed. You are passionate about meeting goals and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented and remote environment.The ideal candidate demonstrates the following core competencies:
  • Developing Others. Share knowledge, skills or expertise with others in order to develop them into stronger performers and leaders.
  • Strategic Thinking. Driven to envision a better future; takes any role and makes it better. Motivated to leave things better than they were.
  • Driving Change. A change agent. Ability to bring about strategic change to meet the goals of the organization.
  • Business Acumen. Knows how different businesses make money; is knowledgeable in current and possible future policies, practices, and technology; is aware of how a variety of strategies and tactics work in the marketplace.
  • Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on time.
  • Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner.
  • Agility. Able to manage and switch priorities effectively.
  • Emotional Intelligence. The capacity to recognize your own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others.
  • Accountability. Demonstrates ownership, commitment and follow through in achieving results.
The role: (in a Nutshell)As an Enrollment Manager, you will report to the Director of Business Solutions and will manage a team of Enrollment Specialists.You should be proactive to ensure smooth team operations and effective collaboration. You will need to identify opportunity areas and propose solutions to improve. You will manage, coach, and equip the team to achieve weekly, monthly and quarterly goals.Responsibilities:
  • Create an inspiring team environment with an open communication culture.
  • Clearly communicate team goals.
  • Monitor team performance and report on metrics.
  • Discover and escalate training needs.
  • Recognize high performance and reward accomplishment.
  • Listen to team member's feedback and work with the management team to resolve any issues or conflicts.
Daily
  • Review performance metrics for each individual on your team. Identify trends and opportunity areas.
  • Facilitate daily stand-up with your team to review performance and daily goals.
  • Coach your team to improve performance through live listening and shadowing.
  • Listen to calls, review documentation, and track other key performance indicators to evaluate the quality of the enrollment specialists' conversations.
  • Be an expert with the enrollment process, leading your team to improve quickly.
Weekly
  • Communicate important announcements and update the team on cross-departmental projects.
  • Conduct weekly 1on1s with each team member.
  • Review weekly performance, goals, action items. Track and measure improvement.
  • Hold the team accountable for adhering to attendance policies and basic expectations of professionalism, hard work, productivity and quality of work.
  • Summarize takeaways and trends identified through coaching and call shadowing.
  • Report out on metrics and communicate opportunity areas to the leadership team.
  • Work closely with other enrollment managers to share best practices and improve processes.
Monthly
  • Based on analysis of calls and conversion rates, improve call scripts over time and train Patient Enrollment Specialists on new scripts and tactics.
  • Share monthly performance metrics for each individual on the team.
  • Create and share bi-annual performance reviews for team members.
  • Participate in new-hire training and skill development efforts.
  • Miscellaneous business support (special projects).
Requirements:
  • Minimum of 3-5 years of experience managing a high-performing team in an outbound call center or customer service environment, with a proven track record of leadership,and performance management (leading a remote outbound call team preferred).
  • Problem-solver attitude.
  • Desire to manage and inspire a team of enrollment specialists.
  • Hunger to succeed, excitement about healthcare, and the eagerness to grow with us!
  • Proficiency with Excel, Word, PowerPoint and the rest of the Microsoft Office Suite.
  • Organized and detail oriented.
  • Must possess exceptional communication skills and have a strong, clear, positive management style
We offer:
  • Health. Dental, Vision, PTO, Paid Holidays, and 401K.
  • A culture that will have you coming back for more - we've built a vibrant community that allows workers to connect on a personal level both in-person and from their home offices.
  • A team that believes in the IMPACT mindset - Integrity, Mutual Respect, Partnership, Accountability, Compassion, Transparency.
  • A great place to build a career - As TimeDoc grows, we are committed to promoting from within.
  • A passion for the intersection of the worlds of medicine and tech
  • A mission that you can believe in - helping keep patients healthy and out of the hospital is why we do what we do.
TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

TimeDoc Health