Sales Operations Manager

• Attend industry events, open houses & other opportunities to recruit new agents to our team
• Answer questions about contracts and matters relating to brokers
• Train new agents on our systems including Workman, Hubspot, Dotloop, etc
• Instruct salespeople on how to keep track of their leads and deals, as well as how to organize their phone calls and make strategies for each lead
• Participate in the development of initiatives to boost team motivation, business growth, and agents' ability to uncover new business opportunities
• Support our marketing team with opportunities for agent marketing according to their specific needs

• Develop and deliver weekly performance reports with key metrics across all departments.
• Monitor business performance against goals and recommend improvements based on data insights.

• Lead efforts to recruit top talent, including sourcing, interviewing, and hiring new agents.
• Develop an onboarding experience to integrate new hires into the team quickly.
• Create comprehensive training programs for new hires and continuous learning for existing staff.
• Implement agent accountability coaching using a "double-looping" feedback system for continuous improvement.

• Identify opportunities for system upgrades or new technologies that enhance business operations.
• Oversee the integration of new tools and ensure successful team adoption.
• Manage marketing systems effectively.

• Systematize vendor relationships, ensuring contracts and services are consistently managed and optimized.
• Build long-term partnerships with reliable vendors to support the business and ensure high service levels.

• Lead initiatives to raise the company's culture by fostering team unity, recognition programs, and open communication.
• Design and implement strategies that reinforce the company's core values and contribute to a positive workplace.

• Develop scalable solutions for regular team huddles, incorporating technology, satellite groups, and leadership delegation to maintain consistent team alignment.
• Implement virtual or hybrid huddle models that allow for seamless interaction and engagement, regardless of team size.

• Collaborate with the leadership team to align operations with broader business objectives.
• Lead by example, fostering a culture of accountability, excellence, and team collaboration.

• Stays organized and manage time well
• Understands how to communicate, negotiate, and network effectively

• Proven experience in operations management, with a focus on real estate or a related industry.
• Strong leadership skills with the ability to juggle multiple projects and priorities.
• Expertise in CRM systems, vendor management, and business tracking technologies.
• A track record of driving agent accountability and coaching to improve performance.
• Excellent communication, organization, and team-building skills.

The Shannon Andersen Group