Field Service Technician

Sunnen Products Company

  • Saint Louis, MO
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Sunnen Products Company was founded in 1924 by Joseph Sunnen. For the last 100 years, we have been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives. We are seeking results-driven candidates that are interested in working for a company with a long legacy and a bright future!As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.POSITION SUMMARY: Provide timely diagnostics, repairs, and preventative maintenance of industrial equipment at client sites located throughout the United States.FUNCTIONS OF THE JOBEssential Functions * Identify problems, disassemble, repair and replace defective parts; reassemble and test machine for proper operation utilizing various electrical test equipment and hand tools.
  • Train customers on proper equipment usage and maintenance
  • Provide feedback for PARs to document defects found in the field and assist quality control.
  • Assist with the generation of reports with regard to the research and development of field problems and possible up-grades to existing equipment.
  • Assist with the generation and development of forms for tracking expenses, planned maintenance reports and training guides.
  • Punctuality and attendance, since the services to be provided to the customer can only be performed at the customer site and agreements with the customer's scheduling
  • Conduct routine inspections, preventative maintenance, and system diagnostics at customer location, reporting findings and recommendations for repairs to customers.
  • Generate, place, and track orders for repair parts and other supplies as required for both warranty and non-warranty repairs.
  • When required, provides remote support to customers via phone, email, or text
  • Maintain detailed service records and reports for all completed work
  • Communicate effectively with customers, colleagues, and internal teams to provide timely updates on service activities, issue resolution, and product improvement opportunities.
Marginal Functions * Complete timely expense reports and online service requests
  • Assist with special products as required.
Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job. * Sitting, Walking, Climbing, Stooping or Crouching, Grasping, Talking, Hearing.
  • Clarity of vision at 20 inches or less as well as 20 feet or more along with the ability to bring objects into sharp focus as well as judge distance and space relationships.
  • Light Work - exert up to 5 pounds of force frequently and/or up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
Environmental/Atmospheric Conditions: Environmental and atmospheric conditions commonly associated with the performance of the functions of this job.May be exposed to disagreeable conditions when on customer factory floorPOSITION QUALIFICATION REQUIREMENTSEducation: High school diploma or GED; technical degree or trade school certification in mechanical, electrical, or industrial technology preferred.Experience: 2+ years of experience in industrial maintenance or a similar field.Qualifications & Requirements which may be representative but not all inclusive of those commonly associated with this position: * Strong Knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
  • Proficiency with diagnostic tools, hand tools, and power tools.
  • Ability to read and interpret technical documents and schematics.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills for customer interactions.
  • Requires a well-organized individual.
  • Experience with PLCs, servo systems, and industrial controls (preferred)
  • Willingness to travel (90%) and work flexible hours as needed
  • Ability to independently coordinate and book travel arrangements, including flights, hotels, and rental vehicles, while adhering to company travel policies.
Machines, Tools, Equipment and Work Aids which may be representative but not all inclusive of those commonly associated with this position:Computer, Hand Tools, Measuring Instruments and GaugesLicense(s)/Certification(s) Required: Must be able to obtain a valid state driver's license and passport.Note: Sunnen is currently searching for two technicians. One in the St. Louis area and one in the Chicago area within one hour of an airport for work travel.We require a background and SSN check, drug test, and physical for pre-employment.

Sunnen Products Company